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Emotional Footprint Awards 2022

Enterprise Resource Planning - Enterprise


SoftwareReviews names Oracle Fusion Cloud ERP, Microsoft Dynamics 365 ERP, Workday Enterprise Management Cloud, and Oracle PeopleSoft as Enterprise Resource Planning - Enterprise Emotional Footprint Award Winners.


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Enterprise Resource Planning - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Oracle

Oracle Fusion Cloud ERP

Tomorrow’s leaders are those most capable of adapting to change today. Oracle Fusion Cloud ERP is a complete, modern, cloud ERP suite that provides your teams with advanced capabilities, such as AI to automate the manual processes that slow them down, analytics to react to market shifts in real time, and automatic updates to stay current and gain a competitive advantage.

8.9

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 94% Positive
Badge Winner
58Reviews

Microsoft Corporation

Microsoft Dynamics 365 ERP

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

8.3

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 89% Positive
Badge Winner
50Reviews

Workday, Inc.

Workday Enterprise Management Cloud

Enterprise resource planning (ERP) systems come with limitations. Even cloud-based ERP can slow you down. Workday introduces a new class of solutions—the enterprise management cloud—that is faster, smarter, and more agile. So you can run at your best and deliver extraordinary results.

8.1

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 84% Positive
Badge Winner
73Reviews

Oracle

Oracle PeopleSoft

Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.

8.0

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 84% Positive
Badge Winner
102Reviews

Other Evaluated Vendors


Oracle

Oracle E-Business Suite

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

7.8

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

8% Negative 81% Positive
107Reviews

SAP

SAP S/4HANA Cloud

An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.

7.6

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

8% Negative 79% Positive
121Reviews

Oracle

Oracle JD Edwards EnterpriseOne ERP

Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.

7.6

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

8% Negative 77% Positive
46Reviews

Unit4

Unit4 ERP

Unit4 ERP is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.

7.0

CX Score

CX
Score

+61

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

10% Negative 71% Positive
65Reviews

Infor

Infor ERP

Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.

6.4

CX Score

CX
Score

+56

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

13% Negative 69% Positive
41Reviews

For the full list of vendors in this space, click here.

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