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Emotional Footprint Awards 2022

Digital Experience - Enterprise


SoftwareReviews names Enonic, Crownpeak Digital Experience Platform, Bloomreach Commerce Experience Cloud, and Progress Sitefinity as Digital Experience - Enterprise Emotional Footprint Award Winners.


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Digital Experience - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Enonic

Enonic

Enonic offers a modern platform with a fully customizable back-end to create, curate, and distribute content to any channel. We have one key differentiator: freedom. We deliver the platform as a service, or software to be hosted in any cloud. Enonic users will benefit from an open culture with an active community and multiple support options.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
38Reviews

Bloomreach Inc

Bloomreach Commerce Experience Cloud

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

8.8

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 89% Positive
Badge Winner
29Reviews

Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

8.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
26Reviews

Progress Software

Progress Sitefinity

Engage, Convert and Retain Customers Across the Entire Customer Lifecycle

8.7

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
102Reviews

Other Evaluated Vendors


Magnolia

Magnolia Digital Experience Platform

As a platform for your digital business, Magnolia lets you integrate all the different pieces of your digital infrastructure, giving your team easy-to-use, task-focused apps and providing your customers with a great experience on every digital touchpoint that matters.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 90% Positive
27Reviews

Sitecore

Sitecore Experience Platform

Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 91% Positive
25Reviews

Automattic

WordPress VIP

Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.

8.5

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 86% Positive
28Reviews

Adobe Systems

Adobe Experience Manager

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 87% Positive
88Reviews

Acquia Inc

Acquia Drupal Cloud

The first composable experience platform. Assemble and deploy digital experiences, wherever your customers spend time. Powered by Drupal.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 85% Positive
26Reviews

Oracle

Oracle WebCenter Sites

Oracle WebCenter Sites enables marketers and business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 85% Positive
96Reviews

Open Text Corporation

OpenText TeamSite

OpenText TeamSite is an easy-to-use, modern web content management (WCM) platform that helps you take control of your multichannel digital experiences, site design, layout, rich media management, and analytics. OpenText TeamSite helps you convert prospects into loyal followers across the entire customer journey.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 83% Positive
26Reviews

Optimizely, Inc.

Optimizely Digital Experience Platform

Episerver Digital Experience platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.

7.3

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

9% Negative 76% Positive
30Reviews

For the full list of vendors in this space, click here.

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