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Emotional Footprint Awards 2022

Digital Asset Management


SoftwareReviews names PhotoShelter for Brands, Intelligencebank DAM, and Brandfolder as Digital Asset Management Emotional Footprint Award Winners.


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Digital Asset Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


PhotoShelter Inc

PhotoShelter for Brands

Your team needs to share photos and videos quickly and constantly to tell your brand’s story - but the old ways of managing your files can’t keep up. With PhotoShelter for Brands, formerly known as Libris, you’ll be able to move creative files from point A to point B instantly and unlock the possibilities of your brand’s most powerful moments.

9.2

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 95% Positive
Badge Winner
52Reviews

IntelligenceBank

Intelligencebank DAM

IntelligenceBank's Digital Asset Management platforms help you manage and collaborate on all your images, video and artwork - internally and with customers & agencies.

9.2

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 95% Positive
Badge Winner
21Reviews

Smartsheet

Brandfolder

Brandfolder is a visually-elegant and user-friendly Digital Asset Management software that allows marketers and creatives across industries to maximize their brand management potential. With its cloud-first architecture, users can organize, manipulate, distribute, and analyze their most important digital collateral from a single source of truth. With advanced AI-powered smart search, asset editing and manipulation, annotated workflow with approvals and notifications, and actionable brand insights, Brandfolder’s feature suite amplifies cross-team collaboration and productivity, and empowers external users to access the content they need with unprecedented ease.

9.0

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
37Reviews

Other Evaluated Vendors


Bynder

Bynder DAM

Known for its user-friendly interface, best-in-class customer service, and innovative functionality, Bynder’s Digital Asset Management solution is the leading platform to safely store your digital content in the cloud.

8.8

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 92% Positive
29Reviews

Acquia Inc

Widen Collective

Bring your content together with one platform. The Widen Collective® simplifies how your digital assets, product specs, and marketing copy are delivered to market. Keep your teams collaborating, coordinating, and in control of your brand across the content lifecycle.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 91% Positive
43Reviews

Adobe Systems

Adobe Digital Asset Management

A digital asset management (DAM) platform gives you a central hub for organizing, storing, and retrieving rich media that connects to your other enterprise software solutions, ensuring a consistent experience across the customer journey.

8.6

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 88% Positive
39Reviews

Canto Inc

Canto Digital Asset Management

Canto Digital Asset Management (DAM) software organizes digital media such as images, videos and documents. DAM secures files, manages copyrights and handles permissions. It’s a company-wide content storage system that boosts sharing, maintains brand consistency and reduces time-consuming hunts for digital assets.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 84% Positive
54Reviews

For the full list of vendors in this space, click here.

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