Emotional Footprint Awards 2022
Contract Discovery and Analytics
SoftwareReviews names eBrevia and DocuSign Insight as Contract Discovery and Analytics Emotional Footprint Award Winners.
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Contract Discovery and Analytics
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Donnelley Financial Solutions Inc
eBrevia
eBrevia uses advanced machine learning and AI to extract key information from current and legacy contracts within minutes. Ensure that key contractual data and commitments are not missed while gaining insights into your relationships with customers, vendors, partners, and third parties. Minimize your risks, uncover hidden costs and opportunities, and make better informed business decisions.
8.6
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Docusign Inc
DocuSign Insight
DocuSign Insight (previously Seal Software) and is helping companies solve problems across a wide range of use cases. From strategic M&A initiatives to tactical projects DocuSign Insight provides a faster time to value than manual processes and traditional contract management tools alone.
8.0
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Other Evaluated Vendors
Litera Corp
Kira Contract Analysis
Gain visibility into contract repositories within minutes. Automatically extract and summarize any provision from virtually any contract. Uncover insights faster than you thought possible. When you need to know what your contracts say, there's no reason to be in the dark.
7.9
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Icertis Inc
Icertis Contract Management
The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.
7.6
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Vaultedge
Vaultedge
Vaultedge is a legal technology company. Vaultedge helps Law Firms and Enterprises improve margins and win more business by automating Contract Analysis using artificial intelligence.
7.4
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
SirionLabs
Sirion Labs
The Sirion platform significantly reduces the cost of supplier governance by automating complex procedures across key governance disciplines of contract, performance, financial, relationship, and risk management. Advanced process automation cultivates trust, transparency, and authenticity in sourcing transactions and strengthens buyer-supplier relationships, reduces value leakage, and deepens performance insights.
7.4
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
