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Emotional Footprint Awards 2022

Backup and Availability


SoftwareReviews names Zerto Platform, Acronis Cyber Backup, Veritas Backup Exec, Veeam Availability Suite, Barracuda Backup, and Microsoft Azure Cloud Backup as Backup and Availability Emotional Footprint Award Winners.


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Backup and Availability

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Zerto Ltd.

Zerto Platform

Zerto Platform is a data replication software that assists in data recovery in both private and public clouds.

9.2

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
57Reviews

Acronis

Acronis Cyber Backup

Data protection is never going to be the same with the latest release of Acronis Backup 12.5 — the world’s most innovative backup solution suitable for companies of all sizes

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
106Reviews

Microsoft

Microsoft Azure Cloud Backup

Protect your data with a cloud-based backup as a service Keep your data in Azure and on-premises safe. Backup supports VMware and Hyper-V virtual machines running on Linux and Windows, as well as physical Windows Servers.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
119Reviews

Veritas

Veritas Backup Exec

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all your data across physical, virtual, and multi-cloud environments.

8.6

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 87% Positive
Badge Winner
55Reviews

Veeam

Veeam Availability Suite

Veeam is the leader in Backup solutions that deliver Cloud Data Management. Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. With 365,000 + customers worldwide, including 81% of the Fortune 500 and 66% of the Global 2,000.

8.5

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 87% Positive
Badge Winner
39Reviews

Barracuda Networks, Inc.

Barracuda Backup

Barracuda Backup makes it easier and more cost-effective than ever for you to protect all your data from cyber criminals, natural disasters, hardware failures, and more. Physical, virtual, cloud, and SaaS — a single, integrated solution keeps all your data safe.

8.5

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 89% Positive
Badge Winner
40Reviews

Other Evaluated Vendors


Micro Focus

Micro Focus Data Protector

Micro Focus Data Protection Suite (DP) is enterprise backup and disaster recovery software for data centric protection across heterogeneous environments. DP eliminates the need of multiple point products due to its broad support matrix and integrations with mission critical applications.

8.5

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 93% Positive
29Reviews

Rubrik

Rubrik CDM

Rubrik simplifies backup and recovery for virtualized and physical environments. Eliminate backup software by integrating data orchestration, catalog management, and deduplicated storage into a single, scale-out fabric.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 90% Positive
32Reviews

IBM

IBM Spectrum Protect

A data recovery and re-use solution for virtual environments and databases that can be deployed in minutes and protect your environment within an hour. Empower a broader set of users with role-based access and easy-to-use data backup and recovery portals.

8.2

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 88% Positive
49Reviews

VMware, Inc.

VMware Site Recovery Manager

Discover the industry-leading disaster recovery software to enable application availability and mobility across sites in private cloud environments with policy-based management, non- disruptive testing and automated orchestration.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 83% Positive
37Reviews

Arcserve

StorageCraft File Backup and Recovery

We keep organizations' critical information always safe, accessible, and optimized with data protection, data management, and business continuity solutions. Our powerful data protection offerings deliver instant, reliable, and complete data recovery and eliminate downtime.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 84% Positive
43Reviews

Arcserve

Arcserve Backup

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

7.5

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

7% Negative 75% Positive
65Reviews

For the full list of vendors in this space, click here.

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