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Emotional Footprint Awards 2021

Unified Threat Management


SoftwareReviews names Fortinet Fortigate and SonicWall Firewalls as Unified Threat Management Emotional Footprint Award Winners.


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Unified Threat Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Fortinet

Fortinet Fortigate

FortiGate enterprise firewalls reduce complexity and improve overall security posture by providing full visibility into users, devices, applications and threats on the network, with the ability to apply advanced threat protection anywhere in the network.

9.3

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
17Reviews

SonicWall

SonicWall Firewalls

SonicWall firewalls are your first line of defense against Internet security threats. Give ransomware the boot with the powerful sandbox technology of Capture Advanced Threat Protection (ATP). Dive deep into your packets without sacrificing speed thanks to SonicWall's patented Reassembly Free Deep Packet Inspection (RFDPI). The TZ Series represents some of the best small business firewalls of 2018, while the NSA Series is the perfect fit for enterprises, distributed environments, & data-heavy offices.

8.6

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 88% Positive
Badge Winner
11Reviews

Other Evaluated Vendors


Cisco Systems

Cisco UTMs (Meraki & ASA)

The Cisco UTMs are all-in-one solution that offer flexible Internet redundancy, comprehensive security, and very easy-to-use configuration flows.

8.2

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 82% Positive
47Reviews

WatchGuard Technologies

WatchGuard UTM

Unified Threat Management (UTM) from WatchGuard is the industry's highest-performing, all-in-one network security platform. That means no compromises. Ever. This is a full-featured, take-no-prisoners, screaming-fast security appliance that scales with your business, fits in your budget, and is easy to distribute across every network you manage.

7.7

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

8% Negative 81% Positive
12Reviews

Netgear Inc.

NetGear ProSECURE UTM

The NETGEAR ProSECURE® UTM series of all-in-one next-generation firewalls combine an advanced application firewall with best-of-breed enterprise-strength security technologies such as anti-virus, anti-spam, Web filtering, and intrusion prevention (IPS) to protect businesses against today’s application, Web, email, and network threats.

7.3

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

5% Negative 77% Positive
25Reviews

For the full list of vendors in this space, click here.

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