Emotional Footprint Awards 2021

Unified Endpoint Management


SoftwareReviews names Cisco Meraki and ManageEngine Desktop Central as Unified Endpoint Management Emotional Footprint Award Winners.


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Unified Endpoint Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Cisco Systems

Cisco Meraki

Unify management and control of thousands of mobile and desktop devices in the secure, browser-based Meraki dashboard. Drive your organization's mobility initiatives by seamlessly onboarding new devices and automating application of security policies.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 90% Positive
Badge Winner
15Reviews

ManageEngine

ManageEngine Desktop Central

Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, imaging and deploying OS, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing Windows, Mac and Linux operating systems.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 83% Positive
Badge Winner
27Reviews

Other Evaluated Vendors


IBM

IBM MaaS360

MaaS360 is an enterprise mobility management (EMM) platform that enables IT to deliver end-to-end security and management through the implementation of mobile device management, mobile application management, mobile content management, secure mail, secure browser, mobile expense management and laptop management.

8.0

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

4% Negative 86% Positive
10Reviews

Sophos

Sophos Mobile Unified Endpoint Management

Sophos Mobile is a Unified Endpoint Management (UEM) and security solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. The only UEM solution that integrates natively with a leading next-gen endpoint security platform, Sophos Mobile supports management of Windows 10, macOS, iOS, and Android devices.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

1% Negative 83% Positive
17Reviews

Citrix Systems, Inc.

Citrix Endpoint Management

XenMobile delivers mobile device management (MDM), mobile application management (MAM) and enterprise-grade productivity apps in one comprehensive solution. XenMobile enhances the user experience on BYO or corporate devices without compromising security.

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 77% Positive
20Reviews

Microsoft

Microsoft Endpoint Manager (UEM)

This approach allows you to simplify deployment and management, improve security, provide better end user experiences, and lower costs for your Windows devices. With modern management, you can now manage Windows 10 devices of all kinds, from desktop PCs to HoloLens and Surface Hubs, company-owned or employee-owned, as well as mobile devices using one management platform. Let’s take a closer look at why you should consider implementing a modern management approach for Windows devices in your organization.

7.2

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

9% Negative 70% Positive
12Reviews

VMware, Inc.

Workspace ONE

Simply and securely deliver and manage any app on any device with VMware Workspace ONE, an intelligence-driven digital workspace platform powered by VMware AirWatch Technology. Workspace ONE integrates access control, application management and multi-platform endpoint management and is available as a cloud service or for on-premises deployment.

7.0

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

6% Negative 75% Positive
30Reviews

For the full list of vendors in this space, click here.

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