Emotional Footprint Awards 2021
Restaurant POS
SoftwareReviews names Digital Dining and Restaurant Manager as Restaurant POS Emotional Footprint Award Winners.
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Restaurant POS
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Heartland, a Global Payments company
Digital Dining
Digital Dining's Point of Sale Software does a lot, it's simple to use and goes way beyond the basics.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Shift4 Payments
Restaurant Manager
Restaurant Manager's Restaurant POS System helps to decrease costs, improve efficiencies and increase revenue.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Other Evaluated Vendors
Agilysys
InfoGenesis POS
The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.
7.7
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
NCR Corporation
NCR Aloha POS
With NCR Aloha, the wait is over. Our multi-functional restaurant POS solution gives operators all the tools they need to boost sales and increase the pace of service. Staff can use the POS solution to enter orders and payments, streamline food preparation and delivery, and improve operations. NCR Aloha POS is ideal for quick service, fast casual, casual dining and fine dining restaurants and can be used on fixed POS terminals, built-for-purpose handheld devices and consumer mobile devices.
7.6
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Squirrel Systems
Squirrel POS
Built on a proven and reliable platform, everything about Squirrel POS software has been designed with flexibility and efficiency in mind
7.6
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Cake Corporation
Cake POS
CAKE, from Sysco is a fully integrated restaurant technology, from point of sale (POS) to wait list management and online ordering. CAKE makes running your restaurant easier.
7.2
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
67
Value Index
VALUE INDEX
Oracle
MICROS Simphony POS
Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.
6.3
CX Score
CX
Score
+54
Net Emotional Footprint
Net Emotional
Footprint
71
Value Index
VALUE INDEX
Oracle
MICROS 9700 HMS
Thousands of restaurants, bars, coffee shops, stadiums, theme parks, and other food and beverage operations around the world are using Oracle point-of-sale (POS) platforms to optimize the guest experience.
5.9
CX Score
CX
Score
+44
Net Emotional Footprint
Net Emotional
Footprint
70
Value Index
VALUE INDEX
Volante Systems
Volante POS
Volanté develops enterprise point-of-sale software specializing in multi-unit quick service and table service restaurants, institutional cafeterias and retirement ..
4.8
CX Score
CX
Score
+22
Net Emotional Footprint
Net Emotional
Footprint
64
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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