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Emotional Footprint Awards 2021

Restaurant POS


SoftwareReviews names Digital Dining and Restaurant Manager as Restaurant POS Emotional Footprint Award Winners.


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Restaurant POS

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Heartland, a Global Payments company

Digital Dining

Digital Dining's Point of Sale Software does a lot, it's simple to use and goes way beyond the basics.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
10Reviews

Shift4 Payments

Restaurant Manager

Restaurant Manager's Restaurant POS System helps to decrease costs, improve efficiencies and increase revenue.

8.3

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 88% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


Agilysys

InfoGenesis POS

The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.

7.7

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 81% Positive
21Reviews

NCR Corporation

NCR Aloha POS

With NCR Aloha, the wait is over. Our multi-functional restaurant POS solution gives operators all the tools they need to boost sales and increase the pace of service. Staff can use the POS solution to enter orders and payments, streamline food preparation and delivery, and improve operations. NCR Aloha POS is ideal for quick service, fast casual, casual dining and fine dining restaurants and can be used on fixed POS terminals, built-for-purpose handheld devices and consumer mobile devices.

7.6

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 78% Positive
44Reviews

Squirrel Systems

Squirrel POS

Built on a proven and reliable platform, everything about Squirrel POS software has been designed with flexibility and efficiency in mind

7.6

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

9% Negative 83% Positive
12Reviews

Cake Corporation

Cake POS

CAKE, from Sysco is a fully integrated restaurant technology, from point of sale (POS) to wait list management and online ordering. CAKE makes running your restaurant easier.

7.2

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

67

Value Index

VALUE INDEX

4% Negative 81% Positive
11Reviews

Oracle

MICROS Simphony POS

Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.

6.3

CX Score

CX
Score

+54

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

16% Negative 70% Positive
35Reviews

Oracle

MICROS 9700 HMS

Thousands of restaurants, bars, coffee shops, stadiums, theme parks, and other food and beverage operations around the world are using Oracle point-of-sale (POS) platforms to optimize the guest experience.

5.9

CX Score

CX
Score

+44

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

18% Negative 63% Positive
14Reviews

Volante Systems

Volante POS

Volanté develops enterprise point-of-sale software specializing in multi-unit quick service and table service restaurants, institutional cafeterias and retirement ..

4.8

CX Score

CX
Score

+22

Net Emotional Footprint

Net Emotional
Footprint

64

Value Index

VALUE INDEX

28% Negative 50% Positive
12Reviews

For the full list of vendors in this space, click here.

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