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Emotional Footprint Awards 2021

Managed File Transfer - Midmarket


SoftwareReviews names Coviant Diplomat Managed File Transfer and Acronis​ MassTransit as Managed File Transfer - Midmarket Emotional Footprint Award Winners.


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Managed File Transfer - Midmarket

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Coviant Software

Coviant Diplomat Managed File Transfer

Diplomat Managed File Transfer automates, integrates and controls both internal and external secure file transfer.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

3% Negative 95% Positive
Badge Winner
31Reviews

Acronis

Acronis​ MassTransit

An enterprise–grade, high performance, managed file transfer solution for advertising, movie production, printing, and publishing industries.

8.6

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

3% Negative 85% Positive
Badge Winner
11Reviews

Other Evaluated Vendors


Biscom Inc

Biscom Secure Managed File Transfer

Biscom Secure File Transfer is a web-based solution that replaces insecure FTP and email to send and share files all while being easy enough for end users to operate without IT involvement.

8.4

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 89% Positive
10Reviews

Wing FTP

Wing FTP

Wing FTP Server is an easy-to-use, secure and reliable FTP server software for Windows, Linux, Mac OS and Solaris. It supports multiple file transfer protocols, including FTP, FTPS, HTTP, HTTPS and SFTP, giving your clients flexibility in how they connect to the server.

7.9

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 84% Positive
10Reviews

JSCAPE LLC

JSCAPE MFT Server

JSCAPE offers platform-independent managed file transfer (MFT) software that allows users to secure and automate data exchange with trading partners, clients and internal transfers.

7.4

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

9% Negative 76% Positive
16Reviews

Coffee Cup Software Inc

Direct FTP

Don’t let the name fool you: Direct FTP is way more than just an FTP app. Sure, it transfers files at don’t-blink-or-you’ll-miss-it speeds, but it’s also a complete web design toolbox. Use it to make last‐minute edits, preview and organize your files, and back everything up, just in case. It’s the only FTP app with a built-in web editor that lets you work with HTML, CSS, JavaScript, PHP, and more. With such stellar features, no wonder it leads the pack.

7.4

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

5% Negative 72% Positive
11Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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