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Emotional Footprint Awards 2021

Geographic Information Systems


SoftwareReviews names Hexagon Geospatial Solutions, Maptitude, and AutoCAD Map 3D as Geographic Information Systems Emotional Footprint Award Winners.


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Geographic Information Systems

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Hexagon AB

Hexagon Geospatial Solutions

Hexagon’s Geospatial division creates solutions that deliver a 5D smart digital reality with insight into what was, what is, what could be, what should be, and ultimately, what will be. Our core strategy is to help nations, cities, and sites embrace a smart digital reality.

8.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 91% Positive
Badge Winner
45Reviews

Caliper Corporation

Maptitude

Maptitude Geographic Information System (GIS) software gives you the tools, maps, and demographic data you need to analyze and understand how geography affects you and your business. Every day you have to contend with spreadsheets and databases filled with vast amounts of customer, employee, sales, facility, and territory data.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

7% Negative 87% Positive
Badge Winner
19Reviews

Autodesk Inc

AutoCAD Map 3D

Incorporate geographic information system and CAD data with an industry-specific toolset for GIS and 3D mapping.

8.1

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 84% Positive
Badge Winner
49Reviews

Other Evaluated Vendors


ESRI Ltd

Esri ArcGIS

ArcGIS is your first step toward better, smarter decision making and a more efficient organization. Just about every problem and situation has a location aspect. Unlock the power of location with ArcGIS.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 84% Positive
52Reviews

Grid Solutions, a GE Renewable Energy

Smallworld GIS

This revolutionary, object-oriented, database-driven product provides a powerful, consistent architecture at the heart of many applications, such as those used for planning electric, gas and water distribution systems, designing telecommunications networks and evaluating strategic market opportunities.

7.7

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

5% Negative 85% Positive
14Reviews

Carto

CARTO

An end-to-end Spatial Analysis platform. The Spatial Analysis platform of choice for market-leading location data & visualization, built for the cloud.

7.6

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

5% Negative 78% Positive
16Reviews

Mapbox

Mapbox

Precise location data and powerful developer tools to change the way we navigate the world.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

2% Negative 76% Positive
14Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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