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Emotional Footprint Awards 2021

Enterprise Resource Planning - Enterprise


SoftwareReviews names Oracle ERP Cloud, Microsoft Dynamics 365 ERP, Workday Enterprise Management Cloud, and Oracle PeopleSoft as Enterprise Resource Planning - Enterprise Emotional Footprint Award Winners.


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Enterprise Resource Planning - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Oracle

Oracle ERP Cloud

Streamline your enterprise business processes with Enterprise Resource Planning (ERP) Cloud. With ERP Cloud Financials, Procurement, Project Portfolio Management and more, you can increase productivity, lower costs, and improve controls.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 92% Positive
Badge Winner
44Reviews

Microsoft

Microsoft Dynamics 365 ERP

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

7% Negative 86% Positive
Badge Winner
41Reviews

Oracle

Oracle PeopleSoft

Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

6% Negative 82% Positive
Badge Winner
96Reviews

Workday, Inc.

Workday Enterprise Management Cloud

Enterprise resource planning (ERP) systems come with limitations. Even cloud-based ERP can slow you down. Workday introduces a new class of solutions—the enterprise management cloud—that is faster, smarter, and more agile. So you can run at your best and deliver extraordinary results.

7.8

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

5% Negative 80% Positive
Badge Winner
62Reviews

Other Evaluated Vendors


Oracle

Oracle E-Business Suite

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

7.7

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

9% Negative 79% Positive
105Reviews

Oracle

Oracle JD Edwards EnterpriseOne ERP

Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.

7.6

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

9% Negative 76% Positive
43Reviews

Deltek

Deltek Vantagepoint

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

7.4

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

8% Negative 74% Positive
50Reviews

Epicor Software

Epicor Kinetic

Kinetic (formerly Epicor ERP) captures the true value of cloud ERP with manufacturing know-how to accelerate your growth and profitability. Digitally transform to capitalize on data and innovate without limits.

7.2

CX Score

CX
Score

+64

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

12% Negative 76% Positive
56Reviews

SAP

SAP S/4HANA

An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.

6.5

CX Score

CX
Score

+50

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

15% Negative 65% Positive
98Reviews

Infor

Infor ERP

Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.

6.1

CX Score

CX
Score

+47

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

19% Negative 66% Positive
34Reviews

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