Emotional Footprint Awards 2021
Emergency Notification
SoftwareReviews names Crises Control and Omnilert as Emergency Notification Emotional Footprint Award Winners.
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Emergency Notification
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Crises Control
Crises Control
When time is imperative our mass notification technology enables our customers to send alert messages to their target audience within seconds. These messages can be pre-defined or customised. With our App, customers can mass notify people at the touch of a button. Furthermore, you know in real-time who has acknowledged the message.
9.6
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Omnilert
Omnilert
Founded in 2004, Omnilert was the first company to establish the emergency mass notification market. It continues to be an innovation leader and the most trusted partner to over 2,500 customers across diverse industries. Omnilert offers the broadest array of solutions, spanning prevention, notification, engagement, and incident management, as well as the most comprehensive multi-channel communications. Uniquely, the organization employs automation and next generation artificial intelligence to expedite emergency response and enable detection and visualization of critical incidents.
9.0
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Other Evaluated Vendors
ATI Systems Inc
MassAlert Software
MassAlert is an advanced software program that utilizes a graphical user interface for overall control and monitoring of the ATI emergency notification system. It is customized for each client's specific system and utilizes field unit icons layered onto location maps and building diagrams of the system to provide system overview and real-time status. The fast activation shortcut feature allows easy access to pre-configured alerting options so users can activate the system quickly - even when under severe distress.
8.4
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Alertus Technologies LLC
Alertus Unified Mass Notification System
Alertus Technologies leads the industry in emergency mass notification by providing a variety of innovative solutions that focus on unified mass notification, in-building notification, outdoor notification, and mobile notification. Alertus partners with a wide variety of mass notification systems to allow for easy integration with existing infrastructure to fill in the gaps and enhance your emergency communications efforts.
8.1
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Singlewire Software
InformaCast
Singlewire Software is the developer of InformaCast, a leading software solution for fast and reliable emergency notifications. More than 7,000 organizations in over 50 countries use InformaCast for emergency mass notifications. Whether it’s an active shooter, severe weather, or another crisis situation, this award-winning software reaches mobile and on-premises devices with critical safety information. By giving organizations the means to develop a connected ecosystem of devices, InformaCast provides that speed and reach needed to share the right information, with the right people, at the right time.
8.0
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Johnson Controls
Johnson Controls Mass Notification Solutions
When you need to alert everyone in your building, campus or community of a critical event with the click of a button, our mass notification systems (MNS) can help. Whether for an emergency or other event such as a snow day, MNS can simultaneously notify multiple people via text messaging, automated voice dialing, desktop alerts, and indoor and outdoor loudspeakers.
7.8
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Alert Media Inc
AlertMedia Mass Notification
AlertMedia's scalable, cloud-based platform and flexible API allow organizations to seamlessly send and receive notifications from anywhere, at any time, using any device and any communication channel.
7.8
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Blackboard Inc
Blackboard Mass Notifications
Blackboard Mass Notifications allows you to reach your stakeholders across all your communication channels simultaneously. This kind of simplified messaging is critical for emergencies and necessary for everyday updates.
7.7
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Copp Integrated Systems
Copp Emergency and Mass Notifications
Copp’s emergency and mass notification systems are designed to help you get messages where and when they are needed most. This system can even utilize your existing infrastructure, such as voice systems, LED signage, and LAN networks.
7.4
CX Score
CX
Score
+72
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
OnSolve, LLC
OnSolve Platform for CEM
OnSolve delivers critical event management solutions designed to help enterprises, organizations and agencies of all sizes create the most successful outcomes when critical events occur. The OnSolve Platform for Critical Event Management combines leading risk intelligence, critical communications (CodeRED, One Call Now and Send Word Now) and incident management into one SaaS-based global portfolio. Our AI-powered platform is purpose-built to deliver fast, relevant and actionable intelligence, enable vital communications and allow response teams to react calmly and confidently.
7.4
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Everbridge
Everbridge Mass Notification
Mass Notification prioritizes ease-of-use, allowing users at all levels to quickly and easily send emergency communications through the most intuitive user interface on the market. Providing a secure, scalable, and reliable emergency management application, Everbridge Mass Notification with Incident Communications enables enterprises and governmental entities to send notifications to individuals or groups to keep them informed before, during and after critical events.
7.0
CX Score
CX
Score
+62
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Honeywell
Honeywell Instant Alert
In an emergency, direct communication with multiple audiences can make the difference between a minor event and a major crisis. Honeywell Instant Alert and Instant Alert Plus are customizable, cloud-based emergency and mass notification systems that provide a seamless solution. Whether you need to reach people in an emergency or for routine communication, you can contact them quickly with one controlled message.
6.5
CX Score
CX
Score
+58
Net Emotional Footprint
Net Emotional
Footprint
71
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
