Emotional Footprint Awards 2021

Emergency Notification


SoftwareReviews names Crises Control and Omnilert as Emergency Notification Emotional Footprint Award Winners.


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Emergency Notification

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Crises Control

Crises Control

When time is imperative our mass notification technology enables our customers to send alert messages to their target audience within seconds. These messages can be pre-defined or customised. With our App, customers can mass notify people at the touch of a button. Furthermore, you know in real-time who has acknowledged the message.

9.6

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
14Reviews

Omnilert

Omnilert

Founded in 2004, Omnilert was the first company to establish the emergency mass notification market. It continues to be an innovation leader and the most trusted partner to over 2,500 customers across diverse industries. Omnilert offers the broadest array of solutions, spanning prevention, notification, engagement, and incident management, as well as the most comprehensive multi-channel communications. Uniquely, the organization employs automation and next generation artificial intelligence to expedite emergency response and enable detection and visualization of critical incidents.

9.0

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
19Reviews

Other Evaluated Vendors


ATI Systems Inc

MassAlert Software

MassAlert is an advanced software program that utilizes a graphical user interface for overall control and monitoring of the ATI emergency notification system. It is customized for each client's specific system and utilizes field unit icons layered onto location maps and building diagrams of the system to provide system overview and real-time status. The fast activation shortcut feature allows easy access to pre-configured alerting options so users can activate the system quickly - even when under severe distress.

8.4

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

1% Negative 93% Positive
10Reviews

Alertus Technologies LLC

Alertus Unified Mass Notification System

Alertus Technologies leads the industry in emergency mass notification by providing a variety of innovative solutions that focus on unified mass notification, in-building notification, outdoor notification, and mobile notification. Alertus partners with a wide variety of mass notification systems to allow for easy integration with existing infrastructure to fill in the gaps and enhance your emergency communications efforts.

8.1

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 79% Positive
11Reviews

Singlewire Software

InformaCast

Singlewire Software is the developer of InformaCast, a leading software solution for fast and reliable emergency notifications. More than 7,000 organizations in over 50 countries use InformaCast for emergency mass notifications. Whether it’s an active shooter, severe weather, or another crisis situation, this award-winning software reaches mobile and on-premises devices with critical safety information. By giving organizations the means to develop a connected ecosystem of devices, InformaCast provides that speed and reach needed to share the right information, with the right people, at the right time.

8.0

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 81% Positive
21Reviews

Johnson Controls

Johnson Controls Mass Notification Solutions

When you need to alert everyone in your building, campus or community of a critical event with the click of a button, our mass notification systems (MNS) can help. Whether for an emergency or other event such as a snow day, MNS can simultaneously notify multiple people via text messaging, automated voice dialing, desktop alerts, and indoor and outdoor loudspeakers.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 83% Positive
12Reviews

Alert Media Inc

AlertMedia Mass Notification

AlertMedia's scalable, cloud-based platform and flexible API allow organizations to seamlessly send and receive notifications from anywhere, at any time, using any device and any communication channel.

7.8

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

3% Negative 83% Positive
31Reviews

Blackboard Inc

Blackboard Mass Notifications

Blackboard Mass Notifications allows you to reach your stakeholders across all your communication channels simultaneously. This kind of simplified messaging is critical for emergencies and necessary for everyday updates.

7.7

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

4% Negative 81% Positive
42Reviews

Copp Integrated Systems

Copp Emergency and Mass Notifications

Copp’s emergency and mass notification systems are designed to help you get messages where and when they are needed most. This system can even utilize your existing infrastructure, such as voice systems, LED signage, and LAN networks.

7.4

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

9% Negative 81% Positive
19Reviews

OnSolve, LLC

OnSolve Platform for CEM

OnSolve delivers critical event management solutions designed to help enterprises, organizations and agencies of all sizes create the most successful outcomes when critical events occur. The OnSolve Platform for Critical Event Management combines leading risk intelligence, critical communications (CodeRED, One Call Now and Send Word Now) and incident management into one SaaS-based global portfolio. Our AI-powered platform is purpose-built to deliver fast, relevant and actionable intelligence, enable vital communications and allow response teams to react calmly and confidently.

7.4

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

4% Negative 79% Positive
13Reviews

Everbridge

Everbridge Mass Notification

Mass Notification prioritizes ease-of-use, allowing users at all levels to quickly and easily send emergency communications through the most intuitive user interface on the market. Providing a secure, scalable, and reliable emergency management application, Everbridge Mass Notification with Incident Communications enables enterprises and governmental entities to send notifications to individuals or groups to keep them informed before, during and after critical events.

7.0

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

7% Negative 71% Positive
15Reviews

Honeywell

Honeywell Instant Alert

In an emergency, direct communication with multiple audiences can make the difference between a minor event and a major crisis. Honeywell Instant Alert and Instant Alert Plus are customizable, cloud-based emergency and mass notification systems that provide a seamless solution. Whether you need to reach people in an emergency or for routine communication, you can contact them quickly with one controlled message.

6.5

CX Score

CX
Score

+58

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

8% Negative 66% Positive
20Reviews

For the full list of vendors in this space, click here.

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