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Emotional Footprint Awards 2021

Electronic Signature


SoftwareReviews names SignEasy, Zoho Sign, eSign Genie, and OneSpan Sign as Electronic Signature Emotional Footprint Award Winners.


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Electronic Signature

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Zoho

Zoho Sign

Zoho Sign is a complete digital signature application for business signatories. It allows users to quickly upload their documents and sign them or send them out for signatures to create legally binding business paperwork in a hassle-free and paperless manner. Users can track, access, and manage all their documents on demand and in real time across various platforms. As a highly secure cloud-based solution, Zoho Sign offers military-grade encryption for all user data, and all the signed documents are compliant with major e-signature laws worldwide.

9.5

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

94

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
25Reviews

Foxit Software Company

eSign Genie

Close deals faster with eSign Genie! eSign Genie is a very easy, affordable, secure and legally binding HIPAA compliant esignature solution. Helpful features include : Reusable templates to save time, ability to send one or more documents together for esignature(s), audit trail and certificate of completion, attachments such as photos, drivers license, in-person signing, bulk sending for esignatures (i.e. permission slips), online form/embedding code easily for non-techies to integrate esignatures into your website, using eSign Genie REST APIs to integrate with your website or application, integration with Google Drive and Dropbox.

9.0

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
33Reviews

SignEasy

SignEasy

Trusted by millions for electronic signatures, SignEasy is the simplest and fastest way to sign or get documents signed from your desktop, phone & tablet.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 88% Positive
Badge Winner
10Reviews

OneSpan

OneSpan Sign

OneSpan Sign (formerly eSignLive) is the world's leading electronic signature and digital signature software provider both in the cloud, and on-premise for businesses that need legal, compliant and enforcable e-signed documents.

8.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

4% Negative 90% Positive
Badge Winner
11Reviews

Other Evaluated Vendors


Docusign Inc

DocuSign

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 89% Positive
91Reviews

Adobe Systems

Adobe Sign

With Adobe Sign, you can get documents signed in minutes — not days. It provides a convenient, tamper-proof way to sign documents electronically that helps you grow your business.

8.5

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 88% Positive
68Reviews

airSlate Inc

signNow

SignNow is an award-winning e-signature solution used by millions of people to sign, send and manage documents on any device.

8.4

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

2% Negative 88% Positive
12Reviews

SignRequest

SignRequest

SignRequest offers secure and legally binding digital e-signatures. Send and sign your contracts within minutes, without the hassle of having to print, sign and scan. Wherever you are. Free and no credit card required. With over 300.000 satisfied users and millions of documents sent in over 26 countries, SignRequest is the secure, legally binding and affordable e-signature solution for you.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 83% Positive
57Reviews

PandaDoc Inc

PandaDoc eSignature

Take the work out of paperwork with better electronic signatures. Seamlessly send and collect legally-binding eSignatures on any device with PandaDoc.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 83% Positive
21Reviews

Dropbox Inc

HelloSign

HelloSign allows you to electronically request and add legally valid signatures to any document, from new hire agreements to loans, to NDAs. HelloSign is available in an intuitive web interface, a developer-friendly API, or as a Salesforce add-on.

7.1

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

15% Negative 77% Positive
12Reviews

For the full list of vendors in this space, click here.

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