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Emotional Footprint Awards 2021

Digital Experience - Enterprise


SoftwareReviews names Kentico Xperience, Progress Sitefinity, and Bloomreach Experience Platform as Digital Experience - Enterprise Emotional Footprint Award Winners.


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Digital Experience - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Kentico Software

Kentico Xperience

Create modern websites with ease, flexibility, and full control over your content. Design beautiful webpages and reuse content in your mobile app, email campaigns, and other channels. With Kentico Xperience, you can maintain consistency and compliance throughout the entire content lifecycle.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 93% Positive
Badge Winner
27Reviews

Progress Software

Progress Sitefinity

Engage, Convert and Retain Customers Across the Entire Customer Lifecycle

8.6

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 91% Positive
Badge Winner
104Reviews

Bloomreach Inc

Bloomreach Experience Platform

Hippo is the open-source content management system at the heart of BloomReach Experience. This Java CMS enables companies to orchestrate and deliver cross-channel digital experiences. Hippo’s clean, modular architecture and support for open standards & headless implementations make it the ideal platform for agile development and open integration.

8.5

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

0% Negative 85% Positive
Badge Winner
26Reviews

Other Evaluated Vendors


Open Text Corporation

OpenText TeamSite

OpenText TeamSite is an easy-to-use, modern web content management (WCM) platform that helps you take control of your multichannel digital experiences, site design, layout, rich media management, and analytics. OpenText TeamSite helps you convert prospects into loyal followers across the entire customer journey.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 86% Positive
21Reviews

Automattic

WordPress VIP

Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 85% Positive
20Reviews

Magnolia

Magnolia

As a platform for your digital business, Magnolia lets you integrate all the different pieces of your digital infrastructure, giving your team easy-to-use, task-focused apps and providing your customers with a great experience on every digital touchpoint that matters.

8.3

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 83% Positive
15Reviews

Adobe Systems

Adobe Experience Manager

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 86% Positive
80Reviews

Acquia Inc

Acquia Drupal 8

Drupal helps organizations create and deliver personalized content and digital experiences across web, mobile, and social channels. Discover how Drupal gives you the freedom and flexibility to drive successful digital transformation.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

5% Negative 86% Positive
24Reviews

Sitecore

Sitecore Experience Platform

Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 87% Positive
21Reviews

Oracle

Oracle WebCenter Sites

Oracle WebCenter Sites enables marketers and business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 85% Positive
96Reviews

Ingeniux

Ingeniux CMS

Whether your goal is managing complex websites, targeting content for global markets, or automating web marketing, Ingeniux is the smart solution

8.0

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

6% Negative 82% Positive
15Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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