Emotional Footprint Awards 2020

Banking Risk Management


SoftwareReviews names SAP Banking Risk and Compliance and IBM Algorithmics/Risk Management as Banking Risk Management Emotional Footprint Award Winners.

Banking Risk Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


SAP

SAP Banking Risk and Compliance

By focusing on risk data policy, governance, data management, and reporting, you can improve capital efficiency. Enable consistent decision making and control risk – all while increasing profits using SAP's Risk and Compliance solutions for financial institutions.

8.1

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 83% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
20Reviews

IBM

IBM Algorithmics/Risk Management

Risk management is evolving into a holistic, strategic function capable of using risk intelligence to unlock value and drive performance across the organization. IBM provides powerful analytics engines and business solutions to manage and measure risk through the use of effective and aligned governance, risk-aware decision making and regulatory compliance.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 84% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
13Reviews

Other Evaluated Vendors


Experian

Experian Precise ID Platform

Precise IDSM is Experian's fraud detection and prevention platform that offers resources to outpace criminals by detecting, avoiding and managing cross-channel fraud activity.

8.0

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

2% Negative 87% Positive
18Reviews

Oracle

Oracle for Banking Risk Management

Measure and meet performance objectives, cultivate a risk-management culture through transparency, and improve insight into customer behavior.

7.9

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

3% Negative 84% Positive
29Reviews

MORS Software

MORS Software

MORS Software provides treasury and risk management solutions for banks. MORS real-time solutions enable ALM, Balance Sheet, Risk and Treasury Managers to make informed and optimised decisions in all market conditions.

7.7

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

2% Negative 85% Positive
12Reviews

LexisNexis Risk Solutions

LexisNexis Financial Services Solutions

We offer innovative solutions to serve a wide range of industries and government while upholding the highest standard for security and privacy.

6.9

CX Score

CX
Score

+63

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX