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Data Quadrant Awards 2022

Digital Adoption Platforms


SoftwareReviews names Newired as Digital Adoption Platforms Data Quadrant Award Winners.


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Digital Adoption Platforms

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

Digital Adoption Platforms Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Newired

Newired

Newired is a Digital Adoption Solution which allows you to design and create a guidance overlay to help users of virtually any web-based software. Newired introduces an interactive guidance layer which enhances user experience, boosts application adoption and guides customers or employees through any task, providing contextual help in an easy-to-use interface. With Newired onboarding and training tools, business process owners, HR trainers, and other professionals can turn training manuals, and support resources into a powerful and interactive guidance layer, which will provide real time, in-app support.

9.3

Composite
Score

Composite
Score

+97

Emotional
Footprint

Emotional
Footprint

98%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
11Reviews

Vendor Capability Awards


Availability and Quality of Training

Appcues

Badge Winner

Breadth of Features

Whatfix

Badge Winner

Business Value Created

Newired

Badge Winner

Ease of Customization

Newired

Badge Winner

Ease of Data Integration

Newired

Badge Winner

Ease of IT Administration

Newired

Badge Winner

Ease of Implementation

Newired

Badge Winner

Product Strategy and Rate of Improvement

Newired

Badge Winner

Quality of Features

Newired

Badge Winner

Usability and Intuitiveness

Newired

Badge Winner

Vendor Support

Whatfix

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Appcues


Breadth of Features

Whatfix


Business Value Created

Newired


Ease of Customization

Newired


Ease of Data Integration

Newired


Ease of IT Administration

Newired


Ease of Implementation

Newired


Product Strategy and Rate of Improvement

Newired


Quality of Features

Newired


Usability and Intuitiveness

Newired


Vendor Support

Whatfix


Other Evaluated Vendors


Pendo.io, Inc.

Pendo

Pendo provides software that makes software better. Using Pendo, product teams can combine qualitative and quantitative insights to make more informed decisions on how to support users throughout their journey. IT and operations teams can onboard, train, and support employees inside the tools they use at work, helping to improve employee proficiency and accelerate ROI on software investments.

8.7

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

94%

Likeliness to
Recommend

Likeliness
to Recommend

13Reviews

Whatfix Inc

Whatfix

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

8.6

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

WalkMe

WalkMe Digital Adoption Platform

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

8.5

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

93%

Likeliness to
Recommend

Likeliness
to Recommend

20Reviews

Appcues Inc

Appcues

Appcues is used to measure and improve product adoption—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

8.4

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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