Data Quadrant Awards 2018

IT Asset Management


SoftwareReviews names TechExcel ServiceWise, ZENworks Asset Management, Micro Focus Asset Manager, IBM Control Desk, and Symantec Asset Management Suite as IT Asset Management Data Quadrant Award Winners.


View Category

IT Asset Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
Buyer's Guide

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Micro Focus

Micro Focus Asset Manager

Service Management Automation is the first application suite for IT Service and Asset Management leveraging machine learning and integrated with CMDB and Discovery. Built on the ITOM platform and available through AWS marketplace, SMA includes an engaging user experience, extended mobile support, and a multi-tenant console and grid.

9.0

Composite
Score

Composite
Score

+94

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
19Reviews

IBM

IBM Control Desk

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

8.5

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
46Reviews

TechExcel

TechExcel ServiceWise

ServiceWise helps to easily implement ITIL workflow as well as collaboration for coordinating implementation and impact analysis. It also helps to integrate with development teams, and seamlessly integrate asset management.

8.5

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
12Reviews

Symantec

Symantec Asset Management Suite

Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.

8.4

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
29Reviews

Micro Focus

ZENworks Asset Management

Micro Focus ZENworks® Asset Management (formerly Novell® ZENworks Asset Management) integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data provides a complete view of your IT assets, ensuring license compliance and eliminating software overspending.

8.0

Composite
Score

Composite
Score

+83

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
18Reviews

Vendor Capability Awards


Availability and Quality of Training

Micro Focus Asset Manager

Badge Winner

Breadth of Features

Micro Focus Asset Manager

Badge Winner

Business Value Created

Micro Focus Asset Manager

Badge Winner

Ease of Customization

Micro Focus Asset Manager

Badge Winner

Ease of Data Integration

TechExcel ServiceWise

Badge Winner

Ease of IT Administration

ZENworks Asset Management

Badge Winner

Ease of Implementation

Micro Focus Asset Manager

Badge Winner

Product Strategy and Rate of Improvement

Micro Focus Asset Manager

Badge Winner

Quality of Features

Micro Focus Asset Manager

Badge Winner

Usability and Intuitiveness

Symantec Asset Management Suite

Badge Winner

Vendor Support

Micro Focus Asset Manager

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Micro Focus Asset Manager


Breadth of Features

Micro Focus Asset Manager


Business Value Created

Micro Focus Asset Manager


Ease of Customization

Micro Focus Asset Manager


Ease of Data Integration

TechExcel ServiceWise


Ease of IT Administration

ZENworks Asset Management


Ease of Implementation

Micro Focus Asset Manager


Product Strategy and Rate of Improvement

Micro Focus Asset Manager


Quality of Features

Micro Focus Asset Manager


Usability and Intuitiveness

Symantec Asset Management Suite


Vendor Support

Micro Focus Asset Manager


Other Evaluated Vendors


CA Technologies

CA IT Asset Manager Software

Our IT asset management solution determines what you're paying in hardware and software fees to help you optimize your cost structure and reallocate underutilized assets. The software asset management capability helps you plan your software licensing needs so that you can avoid audit-related fines and penalties, unnecessary purchases and overspending.

7.3

Composite
Score

Composite
Score

+74

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

18Reviews

Belarc

Belarc BelManage

BelManage automatically creates an accurate and up-to-date central repository (CMDB), consisting of detailed software, hardware, and security configurations.

7.3

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

Ivanti

Ivanti IT Asset Management

Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.

7.1

Composite
Score

Composite
Score

+70

Emotional
Footprint

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

41Reviews

Scalable

Scalable Asset Vision

Asset Vision is purpose-built for next-generation IT asset management, including mobile devices, cloud services, virtualization, clustering, and cost optimization. Asset Vision is a suite of products built on a unified, Software as a Service (SaaS) platform. All modules in the suite look and feel identical. Data integration between the modules occurs transparently at the database level.

6.1

Composite
Score

Composite
Score

+42

Emotional
Footprint

Emotional
Footprint

69%

Likeliness to
Recommend

Likeliness
to Recommend

24Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

Contact Us

* Starred fields are required
Or email us at hello@softwarereviews.com