Emotional Footprint Awards 2024
Visitor Management
SoftwareReviews names ALICE Receptionist and EVA Check-in as Visitor Management Emotional Footprint Award Winners.
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Visitor Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Wintech LLC (dba ALICE Receptionist)
ALICE Receptionist
ALICE Receptionist is a visitor management system that specializes in transforming your current office lobby management and visitor registration system with an easy to operate, virtual visitor receptionist. Simplify your processes and gain confidence that your front office visitor interactions run smoothly with a visitor receptionist system from ALICE Receptionist.
8.7
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Theta Systems Ltd
EVA Check-in
EVA Check-in is a comprehensive workplace check-in solution that helps you look after your people. Get everything your visitors, contractors and staff need to check in their way - from QR code posters to reception kiosks and mobile apps. You can even set up geofences for automatic check-in. EVA Check-in is a flexible visitor management platform where visitors can check in via kiosk, QR code, mobile app or geofence. EVA Check-in makes it easy to capture who was onsite at any time and minimises the admin.
8.3
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
Envoy
Envoy Visitors
Envoy Visitors is the elegantly simple visitor management system that empowers you to create a modern, exceptional first impression to all the visitors coming through your doors, while safeguarding all of the people, property, and privacy inside. Welcome guests with the beautifully simple visitor management system that keeps your workplace safe and saves your team time.
8.2
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Splan
Splan Visitor Management
Splan Visitor Management manages visitor registrations and check-ins in an efficient and secured manner. If you are still using a manual log book to check in your visitors, consider the benefits of enhancing your guest check-in process with a fast, easy to use, paperless, safe and secure visitor experience.
8.2
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Eptura
Proxyclick
Proxyclick is a software-first approach visitor management system that optimizes the guest experience while also reducing the operational costs associated with workplace entry. Empower your employees, visitors, and contractors to return safely while staying compliant and respecting privacy globally.
8.2
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Teamgo
Teamgo
Welcome your visitors with a professional sign-in system that takes just moments to use. Teamgo supports your commitment to safety, security and the privacy of your visitors’ personal information while delivering exceptional arrival experiences.
8.1
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
iLobby
iLobby VisitorOS
VisitorOS is an enterprise-grade visitor management system designed to scale with your organization. Its intuitive interface, strong security features, and customizable workflows enhance on-site security and compliance across all of your facilities. iLobby makes it easy to account for every person moving through your building. It's easy for visitors, convenient for employees, and provides reporting and control for management. The all-in-one system keeps your people and your data safe.
7.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Honeywell International Inc.
Honeywell Forge Visitor and Contractor
Impress visitors from arrival to departure with a visitor management app that’s simpler, more secure and helping you with your workplace compliance. Welcome visitors, manage deliveries, send emergency alerts and more with Honeywell Forge (Formerly Sine) Visitor and Contractor Management.
7.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
MRI Software
MRI @Work
Get down to business with MRI @Work. Stay agile and competitive with open and connected property management and workplace solutions for commercial real estate owners, operators, and occupiers.
7.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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