Emotional Footprint Awards 2024
Unified Endpoint Management
SoftwareReviews names SureMDM by 42Gears, Microsoft Intune, Cisco Meraki, baramundi Management Suite, and Ivanti Neurons for UEM as Unified Endpoint Management Emotional Footprint Award Winners.
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Unified Endpoint Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
42Gears Mobility Systems Pvt Ltd
SureMDM by 42Gears
SureMDM by 42Gears is an intuitive and powerful Unified Endpoint Management (UEM) solution to secure, monitor, and manage Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, and VR devices. Additionally, SureMDM supports the management of rugged handhelds and mobile computing devices manufactured by various OEMs. It can also help manage “not so smart” devices such as scanners, printers, sensors right from the console with 42Gears’ SureMDM Things Management Technology. Also, SureMDM offers a few pre-configured Plugins to simplify complex administrative functions and customize the console experience.
9.2
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Intune
Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.
8.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Cisco Systems
Cisco Meraki
Empower your teams with intuitive experiences and scale operations with ease. Our cloud-managed network makes it a snap.
8.7
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
baramundi software
baramundi Management Suite
The baramundi Management Suite provides Client (lifecycle) management, enterprise mobility management and endpoint security via a common interface, in a single database and according to uniform standards. This is complemented by flexible end user experience and IT service management. By automating routine tasks and providing a comprehensive overview of the status of the network and clients, the baramundi Management Suite optimizes IT management processes. It relieves IT teams and ensures that end users have the required rights and applications on all platforms and form factors - on PCs, servers, notebooks, mobile devices or Macs - anytime and anywhere.
8.0
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Ivanti
Ivanti Neurons for UEM
Ivanti Neurons for Unified Endpoint Management (UEM) offers a comprehensive solution for managing and securing devices across various platforms, enhancing operational efficiency and security. This advanced software features real-time asset discovery, AI-powered automation for routine tasks, and personalized user experiences to boost productivity. It simplifies onboarding and provisioning, supports a wide range of devices, and enhances security with robust protocols. Designed to streamline endpoint management, Ivanti UEM ensures superior business outcomes and exceptional employee experiences.
7.9
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
ManageEngine
ManageEngine Endpoint Central
Endpoint Central (formerly Desktop Central) is a unified endpoint management and security solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. It's a modern take on desktop management that can be scaled as per organizational needs.
7.8
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Citrix
Citrix Endpoint Management
Citrix Endpoint Management is the ideal solution for customers where security and compliance are a top priority. With this solution, you manage and control all infrastructure and it includes over 300 policies for additional security and advanced mobile device management compliance for context-aware security. In addition, with Citrix Endpoint Management cloud or on-premises, you get all the same features and can manage devices from anywhere.
7.5
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
IBM
IBM Security MaaS360
Transform how IT protects laptops, desktops, smartphones, tablets, wearables and the Internet of Things (IoT) while ensuring a great user experience. IBM Security MaaS360 protects devices, apps, content and data so you can rapidly scale your remote workforce and bring-your-own-device (BYOD) initiatives, helping you build a zero trust strategy with modern device management. And, you can take advantage of contextual analytics from artificial intelligence (AI) for actionable insights.
7.3
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Omnissa
Omnissa Workspace ONE
VMware Workspace ONE is an intelligence-driven digital workspace platform that enables you to simply and securely deliver and manage any app on any device, anywhere.
7.2
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Sophos
Sophos Mobile
Sophos Mobile Control manages and secures mobile devices, content, and applications with a user-centric approach that delivers the simplest experience for administrators and users.
6.9
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Intune Core
Enhance security and IT efficiency with Microsoft Intune Suite. Strengthen your Zero Trust architecture and build resiliency with a new suite of advanced endpoint management and security solutions. Cut costs and complexity by managing any device with a single, unified tool already built into Microsoft 365. Gain full visibility into the health, compliance, and security status of your cloud and on-premises endpoints.
6.9
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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