Emotional Footprint Awards 2024
Product Information Management
SoftwareReviews names Plytix, Pimcore, Viamedici EPIM, Akeneo Product Cloud, Salsify, and Jasper PIM as Product Information Management Emotional Footprint Award Winners.
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Product Information Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Plytix
Plytix
Plytix is Product Information Management (PIM) software. Plytix is the most popular PIM on the market among SMBs worldwide because of the user-friendly interface, low price point, and their whiteglove approach to onboarding and customer support.
8.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Pimcore
Pimcore
Pimcore provides an open-source software platform for data and experience management. Its modules for PIM, MDM, DAM, CDP, DXP/CMS, and digital commerce are praised by analysts such as Gartner and Forrester. Thousands of companies worldwide, including Burger King, Audi, and Ikea, have already chosen Pimcore. The company is headquartered in Austria/Europe.
8.8
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Viamedici
Viamedici EPIM
The Enterprise Product Information Management suite Viamedici EPIM offers the utmost reliability and convenience in maintaining, administering and supplying product data, marketing information and media assets. With this comprehensive solution, you have your product data under control, in all languages and throughout the entire process chain. Viamedici EPIM is a real enterprise application designed for company-wide use, large numbers of users and maximum amounts of data. State-of-the-art architecture and comprehensive scalability ensure best performance and operating security even under high load.
8.5
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Salsify
Salsify
Salsify helps thousands of brand manufacturers, distributors, and retailers in over 140 countries collaborate to win on the digital shelf. The company’s Product Experience Management (PXM) platform enables organizations to centralize all of their product content, connect to the commerce ecosystem, and automate business processes in order to deliver the best possible product experiences across every selling destination. Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and ASICS, as well as retailers and distributors such as DoorDash, E.Leclerc, Carrefour, Metro, and Intermarché use Salsify every day to drive efficiency, power growth, and lead the digital shelf
8.3
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Jasper PIM
Jasper PIM
Master products and syndicate through multiple distribution channels with the Jasper PIM. A central set of product data to manage, decorate and automate the feed of eCommerce websites, print catalogs, ERP systems and trading partners. Speed time to market, optimize merchandising, scale for growth, build brand equity and ensure absolute product accuracy across all channels. Coordinate automated communication among e-commerce related business systems, including ERP, EDI, POS, DAM, fulfillment and eCommerce channels with the Jasper PIM.
8.0
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Akeneo
Akeneo Product Cloud
A single solution for product activation that accelerates commerce growth for businesses.
8.0
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Other Evaluated Vendors
Sales Layer
Sales Layer
Sales Layer is a Product Information Manager in the cloud that centralizes product information and synchronizes it in all sales channels automatically (print, web, mobile, product feeds for retailers, and more).
8.0
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Informatica LLC
Informatica Product 360
Use Product 360 to more efficiently acquire, manage, and publish relevant, trusted, and rich product content, anywhere. Product 360 can drive next-generation omnichannel product experiences, increase productivity, and streamline compliance.
7.6
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Contentserv
Contentserv Product Experience Cloud
Manage your product content at scale, get your products to market faster and deliver personalized product experiences across all touchpoints.
7.6
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
inRiver
inriver PIM
In a digital-first world, product information is your most valuable asset. Bring compelling stories to life, obtain actionable guidance on what influences buying decisions, and quickly adapt to changing needs – all from a single platform. Inriver product information management system is a digital-first PIMTM solution that’s designed to drive revenue.
7.4
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Thron spa
THRON
THRON DAM PLATFORM, together with its ecosystems of EXPANSIONS for the management of specific approval flows and CONNECTORS for direct omnichannel delivery, strengthens the link between contents and product information. THRON optimizes every phase of the digital asset’s lifecycle and guarantees a joint, direct and coherent distribution of digital contents and product information on any touchpoint, without duplications.
7.3
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
IBM
IBM Product Master
IBM Product Master (formerly IBM InfoSphere Master Data Management Collaborative Edition) provides product information management (PIM) and collaborative master data management (MDM) capabilities. It creates an accurate and up-to-date repository of product and service information that can be used throughout organizations for strategic business initiatives. Product Master aggregates information from any upstream system, enforces business processes to ensure data accuracy and consistency, and synchronizes trusted information with downstream systems.
6.5
CX Score
CX
Score
+61
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Syndigo LLC
Syndigo Active Content Engine
Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating information so participants can increase sales on every shelf.
5.9
CX Score
CX
Score
+44
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
