Small businesses will likely see little change in the short term from the acquisition of Wave by tax giant H&R Block. Wave’s functionality will be complementary to H&R Block’s tax services as it looks to expand its financial services in a way that is similar to banks or accounting firms. With Wave’s acquisition, H&R Block will be able to offer services to small businesses that include accounting, invoicing, payments, payroll, and receipts. Wave will continue to operate independently and will report into H&R Block; this may represent a signal that Wave’s functionality will be expanded in the future to strengthen the competitive position of the acquisition and to serve businesses of different sizes.
SoftwareReviews tracks the accounting software vendor landscape that includes vendors such as Quickbooks, Zoho Books, and Intuit amongst others in the small enterprise space as contenders to Wave. SoftwareReviews also tracks accounting software vendors servicing medium and large enterprises. Info-Tech research shows that as organizations grow and their needs shift, they will require an accounting software that will support their growth with growing capabilities. Reaching an inflection point in the business growth curve usually coincides with the need for new accounting software with added features and functionality.
Source: SoftwareReviews Accounting Software, April 2019
The shift in Wave’s customer base will likely require Wave to expand its offering with its unique business model to meet the growing needs of growing businesses. Customers considering Wave should also consider the following:
Info-Tech offers a variety of tools to guide organizations small, medium, or large through a software selection. Use SoftwareReviews as a starting point for the vendors to consider as part of the selection process.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.