Following Info-Tech’s coverage of Zoho’s global enterprise platform Workplace surpassing 15 million users across 150+ countries in July, Zoho briefed Info-Tech on current and upcoming products that challenge Microsoft’s Office 365 and Google’s G Suite. Indeed, since March 2020, 25% of Workplace’s new customers are previous users of Office 365 and G Suite.
Important features of Workplace are driving users toward Zoho. Major examples of these are:
Other new features that users can take advantage of include:
An important upcoming product that will enhance the user experience of Workplace is the addition of Zoho Directory, to be fully rolled out in the last quarter of 2020. Zoho Directory is a centralized user directory that synchronizes with Microsoft’s Active Directory account. Zoho Directory enables admins to manage permissions that cover the entire domain of Workplace through a single admin console.
Full office productivity suites are few and far between in the marketspace, with Microsoft and Google dominating with their Office 365 and G Suite offerings respectively. For those organizations – especially small to medium-sized businesses – that want to look outside of this duopoly for a less expensive and better-integrated interface, and decent security features regardless of license plan, consider shortlisting Zoho Workplace as a viable option. Indeed, with Zoho now establishing a foothold in North America and Europe, the company is seeing 35 to 40% growth year over year. This growth is not slowing down, with dramatic increases in Workplace’s usage since March 2020.
SoftwareReviews’ data helps pinpoint Workplace’s strengths. Zoho Meeting, for instance, performs well in our web conferencing category, winning an Info-Tech award alongside Webex Meetings, Zoom, Google Hangouts, and Join.me.
Source: Web Conferencing Data Quadrant at SoftwareReviews. Accessed: September 5, 2020.
For those organizations also looking beyond office productivity suites, bear in mind that Workplace is just one component of the broader Zoho ecosystem that encompasses almost every facet of an organization’s needs – from sales and marketing to HR and analytics. This ecosystem is titled Zoho One, and it’s an operating system that covers all Zoho applications, services, and platforms.
However, be sure to gather requirements on the key aspects of this system you want to perform well to meet your organization’s needs. For instance, SoftwareReviews’ data shows that Zoho Projects (project management software, not part of Workplace) is not yet a market leader in the project management space. For organizations that need sophisticated project management software controls beyond table-stakes offerings, Zoho Projects may not appear alongside the likes of Wrike, Monday.com, Trello, or Asana. Of course, as with Google and Microsoft’s offerings, a jack of all trades is a master of none. But (as we often forget) they are often more useful than a master of one.
Source: Project Management Data Quadrant at SoftwareReviews. Accessed: September 5, 2020.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
This note highlights the top three trends to watch for in the 2021 UCaaS market.
On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.
On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.
Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Nemertes’ latest research. Nemertes studied the impact of team collaboration software on the enterprise and the need for a rationalized collaboration toolset.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores Lenovo’s findings on the major challenges that employees face related to remote work, as well as best practices to counteract those challenges.