Following Info-Tech’s coverage of Zoho’s global enterprise platform Workplace surpassing 15 million users across 150+ countries in July, Zoho briefed Info-Tech on current and upcoming products that challenge Microsoft’s Office 365 and Google’s G Suite. Indeed, since March 2020, 25% of Workplace’s new customers are previous users of Office 365 and G Suite.
Important features of Workplace are driving users toward Zoho. Major examples of these are:
Other new features that users can take advantage of include:
An important upcoming product that will enhance the user experience of Workplace is the addition of Zoho Directory, to be fully rolled out in the last quarter of 2020. Zoho Directory is a centralized user directory that synchronizes with Microsoft’s Active Directory account. Zoho Directory enables admins to manage permissions that cover the entire domain of Workplace through a single admin console.
Full office productivity suites are few and far between in the marketspace, with Microsoft and Google dominating with their Office 365 and G Suite offerings respectively. For those organizations – especially small to medium-sized businesses – that want to look outside of this duopoly for a less expensive and better-integrated interface, and decent security features regardless of license plan, consider shortlisting Zoho Workplace as a viable option. Indeed, with Zoho now establishing a foothold in North America and Europe, the company is seeing 35 to 40% growth year over year. This growth is not slowing down, with dramatic increases in Workplace’s usage since March 2020.
SoftwareReviews’ data helps pinpoint Workplace’s strengths. Zoho Meeting, for instance, performs well in our web conferencing category, winning an Info-Tech award alongside Webex Meetings, Zoom, Google Hangouts, and Join.me.
Source: Web Conferencing Data Quadrant at SoftwareReviews. Accessed: September 5, 2020.
For those organizations also looking beyond office productivity suites, bear in mind that Workplace is just one component of the broader Zoho ecosystem that encompasses almost every facet of an organization’s needs – from sales and marketing to HR and analytics. This ecosystem is titled Zoho One, and it’s an operating system that covers all Zoho applications, services, and platforms.
However, be sure to gather requirements on the key aspects of this system you want to perform well to meet your organization’s needs. For instance, SoftwareReviews’ data shows that Zoho Projects (project management software, not part of Workplace) is not yet a market leader in the project management space. For organizations that need sophisticated project management software controls beyond table-stakes offerings, Zoho Projects may not appear alongside the likes of Wrike, Monday.com, Trello, or Asana. Of course, as with Google and Microsoft’s offerings, a jack of all trades is a master of none. But (as we often forget) they are often more useful than a master of one.
Source: Project Management Data Quadrant at SoftwareReviews. Accessed: September 5, 2020.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS solution.
On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from any device, but also Cisco’s certifications and compliances more broadly.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. For 2021 and 2022, users can expect Connections to have seamless Microsoft 365 integrations, enhanced user experience frameworks, landing pages for user engagement (with tailored notifications and updates), and broader integrations with third-party applications.