On July 14, 2021, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE. Since the release of their UNIVERGE BLUE product line in July 2020, NEC and Intermedia have sought to build out a unique unified communications and collaboration platform, with both software and hardware available to customers.
Customers choosing UNIVERGE BLUE can gain access to a full phone system and voice functionality, omnichannel contact center capabilities, videoconferencing, team chat and SMS, and file collaboration. UNIVERGE BLUE also integrates with a wide range of market-leading software, including Microsoft 365, Dynamics 365, Salesforce, Zendesk, Oracle NetSuite, SugarCRM, ServiceNow, and Google Workspace.
UNIVERGE BLUE continues to be rolled out globally, with a strong presence in North America and recently Australia, UK, Italy, Netherlands, and Germany. Rollouts for Japan, LATAM, and other EMEA countries are planned for late 2021 into 2022.
Within UNIVERGE BLUE’s application window, users can readily access:
As team collaboration, communications, and contact center capabilities increasingly merge in vendors’ product offerings, NEC and Intermedia are one of the few partnerships that already offer an all-in-one package with UNIVERGE BLUE. For NEC’s large customer base, UNIVERGE BLUE is an excellent opportunity to migrate to cloud-based services without having to contend with multi-vendor management.
UNIVERGE BLUE customers will also benefit from rapid innovations. NEC and Intermedia are in development to bridge the gap between on-premises and pure cloud solutions, making it easier for customers to benefit from cloud services at their own pace. This, coupled with a rapid global growth approach, reinforces UNIVERGE BLUE as a viable and visionary product.
Source: SoftwareReviews UCaaS Data Quadrant. Accessed July 16, 2021
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.