On July 14, 2021, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE. Since the release of their UNIVERGE BLUE product line in July 2020, NEC and Intermedia have sought to build out a unique unified communications and collaboration platform, with both software and hardware available to customers.
Customers choosing UNIVERGE BLUE can gain access to a full phone system and voice functionality, omnichannel contact center capabilities, videoconferencing, team chat and SMS, and file collaboration. UNIVERGE BLUE also integrates with a wide range of market-leading software, including Microsoft 365, Dynamics 365, Salesforce, Zendesk, Oracle NetSuite, SugarCRM, ServiceNow, and Google Workspace.
UNIVERGE BLUE continues to be rolled out globally, with a strong presence in North America and recently Australia, UK, Italy, Netherlands, and Germany. Rollouts for Japan, LATAM, and other EMEA countries are planned for late 2021 into 2022.
Within UNIVERGE BLUE’s application window, users can readily access:
As team collaboration, communications, and contact center capabilities increasingly merge in vendors’ product offerings, NEC and Intermedia are one of the few partnerships that already offer an all-in-one package with UNIVERGE BLUE. For NEC’s large customer base, UNIVERGE BLUE is an excellent opportunity to migrate to cloud-based services without having to contend with multi-vendor management.
UNIVERGE BLUE customers will also benefit from rapid innovations. NEC and Intermedia are in development to bridge the gap between on-premises and pure cloud solutions, making it easier for customers to benefit from cloud services at their own pace. This, coupled with a rapid global growth approach, reinforces UNIVERGE BLUE as a viable and visionary product.
Source: SoftwareReviews UCaaS Data Quadrant. Accessed July 16, 2021
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.
On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.