There are a lot of Office 365 implementations, and many of them were done poorly. Take a controlled approach to planning the migration to Office 365, negotiating with Microsoft, and preparing for future expansions.
Situation: The CIO of a professional association is given a mandate by the board. Employees are spread across the country and struggle with communication and collaboration. IT has been pushing Microsoft’s Office 365 as a possible solution to the random collection of enterprise and consumer tools that they are currently using.
Complication: The board greenlights the funding required to roll out Office 365. Now the CIO really has to make it work and demonstrate appropriate benefits.
The first step is to create an Office 365 migration strategy.
Info-Tech’s blueprints and tools are valuable starting points for getting IT leaders up to speed quickly with Office 365 strategy and migration.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
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John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both camps: Yes, it’s okay vs. No, it’s not!
Backup and recovery operations was once a set-it-and-forget it design architecture with a static reference architecture. Then along came the cloud, disrupting everything about how data is stored and processed. Now, more than ever, organizations are looking for their solution providers to lean in and help them navigate the shifting tides of “cloud backup.”
On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.
The concept of building a software factory has increased in popularity with the drive to build digital platforms, products, and services. It is also a major transformation from traditional, hands-on-keyboards software development practices in and of itself. Before you build your software factory make sure you have a firm foundation for success!