On March 17, 2020, web conferencing vendor Zoom held a webinar introducing its new Zoom Phone offering. Zoom Phone is built on the same infrastructure as Zoom Meetings, expanding Zoom’s unified communications platform by transforming legacy voice-first services to a video-first communications phone.
Zoom Phone is currently available in 43 countries, with a beta version in 25 other countries in Latin America and APAX. Telephone numbers are provided in each region, with the option to move current business numbers across. For regions where Zoom Phone is not available, Zoom offers a “bring your own PBX” solution. Zoom redirects existing PTSN trunks to Zoom Phone while the carrier maintains SBC and private connection.
Calls through Zoom Phone in available regions are directly routed over a private network between five vendors: Five9, Twillio, Genesys, Nice Contact, and talkdesk. Zoom Phone also integrates with Slack and Salesforce, enabling call initiation through either software.
Key features of Zoom Phone include:
Zoom Phone also has an Enterprise Management for Scale option. This option has built-in reporting and analytics for administration management. This includes:
Source: SoftwareReviews Scorecard for Zoom. Accessed February 26, 2020
For much of Zoom’s lifespan, it has sought to solidify its staying power by being the “go to” web conferencing tool that integrates with as many software solutions as possible. With the release of Zoom Phone, Zoom is starting to show signs that its new long-term plan is to offer a full unified communications platform that builds directly on top of on its web conferencing success – both in terms of its infrastructure and popularity.
Consequently, we may be beginning to see a shift that will see Zoom start to expand its communications portfolio. Zoom would have a way to go before being able to offer end-to-end communications solutions; however, its integrations and reputation suggest that it has a solid foundation from which to begin achieving such long-term goals.
On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS solution.
On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from any device, but also Cisco’s certifications and compliances more broadly.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 11, 2021, Verizon provided updates to BlueJeans’ product vision and direction for FY2021. BlueJeans experienced dramatic adoption in 2020, particularly for webinars and events, and seeks to offer advanced breakout room features in the future.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.
On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.