Microsoft announced a new service for managing the hardware and software required to run meetings in Microsoft Teams and Skype. This new solution is a cloud-based service to provide Microsoft Teams meeting rooms with more security and efficient monitoring.
Microsoft’s goal is a more seamless video and audio meeting experience for end users. According to Brad Anderson, Microsoft’s VP for Microsoft 365, the solution instruments all the hardware and software necessary for high-quality meetings. It is compatible with Microsoft Teams and Skype for Business and enables companies to monitor meeting rooms through a cloud service and make sure that everything is running. Microsoft is testing the solution with over 100 clients managing more than 1,500 meeting rooms in private preview. Managed Meeting Rooms (MMR) will be commercially available in the first half of 2020.
Source: Microsoft Teams at SoftwareReviews, Report Published July 2019
Technical issues are an inevitable part of most meetings. MMR would be probably appropriate for organizations looking for freeing up service desk resources that are pulled into meeting room setup. It will deliver a seamless meeting experience to end users by tackling their technical and/or software issues. Details of the new solution are still not publicly available, so interested parties should enrol in the preview or await further details from Microsoft.
Microsoft Teams is still following some other big team collaboration vendors such as Slack (see the following Data Quadrant). Such updates and innovations may differentiate Microsoft Teams from other big collaboration tools by tackling technical issues and providing better video and audio experience to end users.
Source: Team Collaboration at SoftwareReviews, Report Published January 2019
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.