Microsoft announced a new service for managing the hardware and software required to run meetings in Microsoft Teams and Skype. This new solution is a cloud-based service to provide Microsoft Teams meeting rooms with more security and efficient monitoring.
Microsoft’s goal is a more seamless video and audio meeting experience for end users. According to Brad Anderson, Microsoft’s VP for Microsoft 365, the solution instruments all the hardware and software necessary for high-quality meetings. It is compatible with Microsoft Teams and Skype for Business and enables companies to monitor meeting rooms through a cloud service and make sure that everything is running. Microsoft is testing the solution with over 100 clients managing more than 1,500 meeting rooms in private preview. Managed Meeting Rooms (MMR) will be commercially available in the first half of 2020.
Source: Microsoft Teams at SoftwareReviews, Report Published July 2019
Technical issues are an inevitable part of most meetings. MMR would be probably appropriate for organizations looking for freeing up service desk resources that are pulled into meeting room setup. It will deliver a seamless meeting experience to end users by tackling their technical and/or software issues. Details of the new solution are still not publicly available, so interested parties should enrol in the preview or await further details from Microsoft.
Microsoft Teams is still following some other big team collaboration vendors such as Slack (see the following Data Quadrant). Such updates and innovations may differentiate Microsoft Teams from other big collaboration tools by tackling technical issues and providing better video and audio experience to end users.
Source: Team Collaboration at SoftwareReviews, Report Published January 2019
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. For 2021 and 2022, users can expect Connections to have seamless Microsoft 365 integrations, enhanced user experience frameworks, landing pages for user engagement (with tailored notifications and updates), and broader integrations with third-party applications.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
This note highlights the top three trends to watch for in the 2021 UCaaS market.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.