On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
Global revenues were down 7% on last year’s quarter, with ALE experiencing big setbacks in significant geographies. The North American region was down 31%, Central and Latin America down 32%, and APAC down 45%. Despite Northern Europe providing a 12% boon, with positioning in the French market consistently growing YoY, these were not enough to stave off overall losses.
However, ALE is encouraged by large growth in cloud services as mid- to large-sized organizations prepare for supporting a remote workforce long term. Cloud solutions were up 47% YoY, with ALE services revenue also up 10%. ALE also ended its fiscal year on a high note with its UCaaS services, achieving 60% up on general bill rate, with its Rainbow solution up 70% for paid users, specifically.
As Info-Tech has previously predicted, ALE’s strategy is to hold course and weather a difficult fiscal year. However, though this was a year that saw a decline in global revenue of 17% in Q2 and 18% in Q3, there are signs that a rebound is on the way. ALE has grown its user base, leaned into its successful cloud services, and maintained a strong European base. Q4 may still show a loss of global revenue but the trend is in the right direction.
Source: SoftwareReviews Alcatel-Lucent Rainbow Scorecard. Accessed: February 22, 2021
Indeed, ALE’s Rainbow UCaaS solution continues to receive strong reviews from its customers on SoftwareReviews, reaching a current peak of 4 out of 15 market-leading UCaaS solutions. For an in-depth assessment, download SoftwareReviews’ Rainbow report to determine whether Rainbow would be a good fit for your organization.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
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On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
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