Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Harshit A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

All Rounder For Online Video Events

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides a wide range of extra features which are must and required during online video conferencing events, we have more control over our meeting.

What is your favorite aspect of this product?

I love it's ease of access and user friendly UI. I can easily create meetings and even can invite other members to it easily.

What do you dislike most about this product?

Sometimes I feels audio issues in meeting when multiple peoples are speaking at the same instance.

What recommendations would you give to someone considering this product?

If you want to build a scalable business you should choose zoom, as wide range of advanced features available will help you alot in growing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joe M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Amazing application!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has all of the standard web conferencing features that these solutions offer and a lot more. It's simple, reliable, and innovative platform lets you meet across desktop, mobile and conference rooms. The biggest difference from the other similar products is that sets Zoom apart is its architecture that provides scalable and reliable video to all users around the world without any exception. The zoom platform is well known and can usually be updated rather quickly then other products when a meeting is about to start.

What is your favorite aspect of this product?

1- Real-time collaboration: Allows real-time document collaboration by different users on different parts of the same document. 2- Social Network Connectors and Authentication: As an alternative option when you need to log into a meeting with a personal ID, you can use social network credentials. 3- The ability to connect to other companies despite having different architecture. The install from Zoom works well and it is easy to use. We have had meetings with hundreds of attendees and the system kept up with the volume.

What do you dislike most about this product?

1- There is actually a time limit for one meeting. It is actually user friendly but there are too many control buttons and if you lose track, you will end up getting confused. 2- Muting Control and Screen Sharing Limitations There are certain challenges associated with using Zoom for e-learning. For instance, the leader can mute all participants, but participants can easily unmute themselves, which can disrupt the lesson if a student interrupts. Additionally, while screen sharing is possible, every participant can share their screen.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Generous Negotitation

Lewis K.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Overall good product

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Anyone with a browser can use Zoom which makes it less clunky for people who are not very tech savvy

What is your favorite aspect of this product?

The ease of use in terms of being able to send a link and join seamlessly

What do you dislike most about this product?

There are not as many features as their competitors in this space and I've had some very unreliable calls.

What recommendations would you give to someone considering this product?

Overall a very good product maybe consider others if you need more capabilities.

Pros

  • Trustworthy
  • Enables Productivity
  • Efficient Service
  • Respectful

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features

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