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Zoom Video Communications Inc.

Zoom Rooms

Composite Score

8.2 /10

CX Score

8.5 /10

68 Reviews Write a Review

Claim Software

What is Zoom Rooms?

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

Company Details

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Awards & Recognition

Zoom Rooms won the following awards in the Digital Signage category

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2026 Emotional Footprint Champion

Latest Award, 2026

0 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Zoom Rooms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Rooms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Rooms?

2% Negative

4% Neutral

94% Positive

Pros

Efficient Service
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 79

Security

Cloud-Based

Reporting Analytics

Centralized Display Management

Mobile Access

Access Permissions Management

Integration

Content Management

Multi-Property Support

Streaming/Broadcast

Device Management

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Zoom Rooms Reviews

Cristina C.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

facilitates participation in meetings.

Likeliness to Recommend

9 /10

What differentiates Zoom Rooms from other similar products?

With the help of its many features and functions, I've been able to enhance my remote connections and create a contemporary workstation with superb HD audio and video.

What is your favorite aspect of this product?

I enjoy being able to connect in real time, how easy it is to set up a meeting space, and how meetings allow us to exchange ideas and crucial information for projects.

What do you dislike most about this product?

nothing at all; the user interface is attractive, the platform is straightforward and easy to use, and these capabilities enable us to enhance productivity and foster open communication with the team.

What recommendations would you give to someone considering this product?

I would suggest this product since it includes an artificial intelligence directory that gives me access to multiple cameras for meetings, allows me to produce transmissions, and allows me to connect from any location using a laptop or mobile device.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ashley S.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Commonly used, recognizable

Likeliness to Recommend

8 /10

What differentiates Zoom Rooms from other similar products?

Zoom took off during Covid and it is an easily recognizable brand that has built a reputation for being used by many businesses.

What is your favorite aspect of this product?

it is easy to use and navigate. It has a simple layout so it's not like it's easy to get confused as to what features do what.

What do you dislike most about this product?

Some updates take a long time and pop up at the last minute.

What recommendations would you give to someone considering this product?

Use Zoom space for its ease of use and the reputation of the brand.

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Engin Y.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

One of the best.

Likeliness to Recommend

9 /10

What differentiates Zoom Rooms from other similar products?

It is very fast and very easy to use. It is very fast and very easy to use.

What is your favorite aspect of this product?

It is very fast and very easy to use. It is very fast and very easy to use.

What do you dislike most about this product?

We are worried that the security vulnerabilities experienced in the past will occur again.

What recommendations would you give to someone considering this product?

Price performance product. should definitely try it.

Pros

Continually Improving Product
Performance Enhancing
Respectful
Unique Features

Zoom Rooms

What is Zoom Rooms?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoom Rooms Ratings

83 Likeliness to Recommend

2 Since last award

91 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Zoom Rooms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Cloud-Based The system provides a cloud-based option.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Content Management The ability to centrally store or manage content shared on the displays.

Multi-Property Support Ability to support multiple locations and properties with one centralized application content and management portal.

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Rooms Reviews

Cristina C.

facilitates participation in meetings.

Likeliness to Recommend

Pros

Ashley S.

Commonly used, recognizable

Likeliness to Recommend

Pros

Engin Y.

One of the best.

Likeliness to Recommend

Pros

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Feature Ratings

Security

Cloud-Based

Reporting Analytics

Centralized Display Management

Mobile Access

Access Permissions Management

Integration

Content Management

Multi-Property Support

Streaming/Broadcast

Device Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Customization

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