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Zoom Video Communications, Inc.

Zoom Rooms

Composite Score

8.2 /10

CX Score

8.6 /10

58 Reviews Write a Review

Claim Software

What is Zoom Rooms?

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

Company Details

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Awards & Recognition

Zoom Rooms won the following awards in the Digital Signage category

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0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Zoom Rooms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Rooms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

92 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Rooms?

3% Negative

1% Neutral

96% Positive

Pros

Client Friendly Policies
Trustworthy
Performance Enhancing
Efficient Service

Feature Ratings

Average 81

Cloud-Based

Emergency Alerts

Reporting Analytics

Streaming/Broadcast

Security

Access Permissions Management

Integration

Content Management

Mobile Access

Device Management

Multi-Property Support

Vendor Capability Ratings

Average 81

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Zoom Rooms Reviews

Mansi J.

Role: Sales Marketing
Industry: Banking
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2024

It’s okay, not so great

Likeliness to Recommend

6 /10

What differentiates Zoom Rooms from other similar products?

I think the only thing is that it’s an old platform so people are familiar with jt

What is your favorite aspect of this product?

I guess it’s easy to use

What do you dislike most about this product?

It’s too basic

What recommendations would you give to someone considering this product?

If you want something simple go for it

Pros

Performance Enhancing
Includes Product Enhancements
Appreciates Incumbent Status
Helps Innovate

Cons

Less Reliable
Commodity Features
Less Effective Service

Role: Student Academic
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2024

fantastic product!

Likeliness to Recommend

9 /10

Pros

Trustworthy
Respectful
Fair
Efficient Service

Cristina C.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

facilitates participation in meetings.

Likeliness to Recommend

9 /10

What differentiates Zoom Rooms from other similar products?

With the help of its many features and functions, I've been able to enhance my remote connections and create a contemporary workstation with superb HD audio and video.

What is your favorite aspect of this product?

I enjoy being able to connect in real time, how easy it is to set up a meeting space, and how meetings allow us to exchange ideas and crucial information for projects.

What do you dislike most about this product?

nothing at all; the user interface is attractive, the platform is straightforward and easy to use, and these capabilities enable us to enhance productivity and foster open communication with the team.

What recommendations would you give to someone considering this product?

I would suggest this product since it includes an artificial intelligence directory that gives me access to multiple cameras for meetings, allows me to produce transmissions, and allows me to connect from any location using a laptop or mobile device.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Zoom Rooms

What is Zoom Rooms?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoom Rooms Ratings

85 Likeliness to Recommend

92 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom Rooms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud-Based The system provides a cloud-based option.

Emergency Alerts Ability to show pre-programmed messages, maps, alerts, and emergency instructions or other lifesaving information throughout the venue.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Content Management The ability to centrally store or manage content shared on the displays.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Multi-Property Support Ability to support multiple locations and properties with one centralized application content and management portal.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Zoom Rooms Reviews

Mansi J.

It’s okay, not so great

Likeliness to Recommend

Pros

Cons

fantastic product!

Likeliness to Recommend

Pros

Cristina C.

facilitates participation in meetings.

Likeliness to Recommend

Pros

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Feature Ratings

Cloud-Based

Emergency Alerts

Reporting Analytics

Streaming/Broadcast

Security

Access Permissions Management

Integration

Content Management

Mobile Access

Device Management

Multi-Property Support

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Customization