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Zoom Video Communications Inc.

Zoom Rooms

Composite Score

8.2 /10

CX Score

8.5 /10

68 Reviews Write a Review

Claim Software

What is Zoom Rooms?

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

Company Details

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Awards & Recognition

Zoom Rooms won the following awards in the Digital Signage category

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2026 Emotional Footprint Champion

Latest Award, 2026

0 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Zoom Rooms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Rooms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Rooms?

2% Negative

4% Neutral

94% Positive

Pros

Efficient Service
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 79

Security

Cloud-Based

Reporting Analytics

Centralized Display Management

Mobile Access

Access Permissions Management

Integration

Content Management

Multi-Property Support

Streaming/Broadcast

Device Management

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Zoom Rooms Reviews

Role: Student Academic
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2024

fantastic product!

Likeliness to Recommend

9 /10

Pros

Trustworthy
Respectful
Fair
Efficient Service

Zulma Q.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Data-Driven Transparency, Keeping Teams Informed

Likeliness to Recommend

9 /10

What differentiates Zoom Rooms from other similar products?

Zoom Spaces' unique feature is its digital canvas with multimedia and interactive videoconferencing. Documents, spreadsheets, presentations, and live data dashboards can be seen together in one place.

What is your favorite aspect of this product?

Zoom Spaces lets us share and get feedback on important information in a new way. Zoom Spaces lets users work together on documents in real time. Any team member can highlight, mark up, and comment on any type of content. We build insights through analysis.

What do you dislike most about this product?

As workspaces get more annotations and data layers, more granular access and visibility controls could be useful. For example, letting users create workspaces with different permissions could help them work together more effectively.

What recommendations would you give to someone considering this product?

Our digital signage board, activated through Zoom Spaces, is the heart of our intelligence center. Dashboards show real-time data, KPIs, and trends. The workspace's persistent state helps us find and fix problems. We become part of the data flow. Zoom Spaces has brought our operations together. We have gone beyond individual spreadsheets and information silos. Our insights, recommendations, and actions come together as one.

Pros

Helps Innovate
Reliable
Efficient Service
Caring

Nidia M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Immersive Experiences, Crafting Brand Narratives

Likeliness to Recommend

8 /10

What differentiates Zoom Rooms from other similar products?

Zoom Spaces lets teams work together in real time to create digital displays. It shares content easily, so users get the same great experience on any device or location.

What is your favorite aspect of this product?

The platform lets you create branded digital spaces that target audiences will like. Its content management system makes it easy to schedule product launches and promotions.

What do you dislike most about this product?

Zoom Spaces is good at making digital displays, but its analytics could be better. Knowing more about how people engage with your content, how long they spend looking at it, and how they interact with it will help you make your marketing more effective.

What recommendations would you give to someone considering this product?

I've seen how Zoom Spaces can create immersive brand experiences in global marketing and e-commerce. Its digital displays have engaged global audiences, making product launches and promotions more engaging. The platform's real-time tools have made it easy for different teams and countries to work together and create great results. While better analytics would help us make better decisions, Zoom Spaces is still a great tool for reaching global audiences and creating marketing campaigns that connect with people around the world.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom Rooms

What is Zoom Rooms?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoom Rooms Ratings

83 Likeliness to Recommend

2 Since last award

91 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Zoom Rooms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Cloud-Based The system provides a cloud-based option.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Content Management The ability to centrally store or manage content shared on the displays.

Multi-Property Support Ability to support multiple locations and properties with one centralized application content and management portal.

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Rooms Reviews

fantastic product!

Likeliness to Recommend

Pros

Zulma Q.

Data-Driven Transparency, Keeping Teams Informed

Likeliness to Recommend

Pros

Nidia M.

Immersive Experiences, Crafting Brand Narratives

Likeliness to Recommend

Pros

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