Vonage Contact Center Logo
Vonage Contact Center Logo
Vonage

Vonage Contact Center

7.4 /10
Category
Vonage Contact Center
7.4 /10

What is Vonage Contact Center?

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Vonage Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Contact Center.

80 Likeliness to Recommend

90 Plan to Renew

3
Since last award

71 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Contact Center?

0% Negative
13% Neutral
87% Positive

Pros

  • Trustworthy
  • Fair
  • Effective Service
  • Caring

Feature Ratings

Average 72

Workforce Management

78

Contact Center Compliance Management

77

Call Recording

76

Multi Channel Queue Management

74

Screen Prompts

73

Ticket Management

71

Contact Center Analytics

70

Skills Based Routing

70

Multi Channel Intake Integration

70

Call Scripting and Call Flow Management

69

Knowledge Management

68

Vendor Capability Ratings

Average 72

Breadth of Features

76

Usability and Intuitiveness

74

Business Value Created

74

Quality of Features

74

Ease of Customization

71

Ease of Data Integration

71

Ease of IT Administration

71

Vendor Support

70

Product Strategy and Rate of Improvement

70

Ease of Implementation

69

Availability and Quality of Training

68

Vonage Contact Center Reviews

Trevor H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use in and out of the office.

Likeliness to Recommend

9 /10

What differentiates Vonage Contact Center from other similar products?

Mobile app, never miss a call, SMS or voicemail.

What is your favorite aspect of this product?

Very easy to use. Desktop application integrates with our CRM.

What do you dislike most about this product?

I have not found any difficulties with my experience with Vonage

What recommendations would you give to someone considering this product?

Very easy to implement. User friendly. Call forwarding.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2023

It is easy to use and helps to make work easy.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Balakrishna s.

  • Role: Operations
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2023

User friendly open phone service provider

Likeliness to Recommend

8 /10

What differentiates Vonage Contact Center from other similar products?

It is a goot service provider than other services we had earlier

What is your favorite aspect of this product?

Good quality recordings and good open phone software can make calls from anywhere in the world

What do you dislike most about this product?

Day to day improvement is not coming

What recommendations would you give to someone considering this product?

You can easily go for it ,its budget friendly as well

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

Most Popular Vonage Contact Center Comparisons