What is Vonage Contact Center?
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
90 Plan to Renew
3
Since last award
71 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Contact Center?
Pros
- Trustworthy
- Fair
- Effective Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workforce Management
Contact Center Compliance Management
Call Recording
Multi Channel Queue Management
Screen Prompts
Ticket Management
Contact Center Analytics
Skills Based Routing
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Vonage Contact Center Reviews
Trevor H.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2023
Easy to use in and out of the office.
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
Mobile app, never miss a call, SMS or voicemail.
What is your favorite aspect of this product?
Very easy to use. Desktop application integrates with our CRM.
What do you dislike most about this product?
I have not found any difficulties with my experience with Vonage
What recommendations would you give to someone considering this product?
Very easy to implement. User friendly. Call forwarding.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2023
It is easy to use and helps to make work easy.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Balakrishna s.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Apr 2023
User friendly open phone service provider
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
It is a goot service provider than other services we had earlier
What is your favorite aspect of this product?
Good quality recordings and good open phone software can make calls from anywhere in the world
What do you dislike most about this product?
Day to day improvement is not coming
What recommendations would you give to someone considering this product?
You can easily go for it ,its budget friendly as well
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
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