Userlane GmbH


Userlane provides a user-centric approach to digital adoption. From software rollouts to onboarding, ongoing employee training, and customer support, Userlane helps enterprises increase software acceptance and simplify and automate processes. A key feature of Userlane are its interactive guides. These interactive solutions act like a navigation system for software by guiding users step-by-step in real time through the software application they're using. As a result, anybody can immediately operate complex software without previous knowledge.


Composite Score


CX Score


Emotional Footprint


Likeliness to Recommend



Reports on iPad

Userlane Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Userlane has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Still need assistance?

We're here to help you with understanding our reports and the
data inside to help you make decisions.

Get Assistance

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.