3/6 in Contact Center as a Service (CCaaS)

Response
Distribution
13Reviews

Twilio

Twilio Flex

Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.

7.9

Composite Score

Composite
Score

7.8

CX Score

CX
Score

+83

Emotional Footprint

Emotional
Footprint

78%

Likeliness to Recommend

Likeliness
to Recommend

3/6 in Contact Center as a Service (CCaaS)

Response
Distribution
13Reviews
Category Features
  • Call Recording
  • |
  • Call Scripting and Call Flow Management
  • |
  • Contact Center Analytics
  • |
  • Contact Center Compliance Management
  • |
  • Knowledge Management
  • |
  • Multi Channel Intake Integration
  • |
  • Multi Channel Queue Management
  • |
  • Screen Prompts
  • |
  • Skills Based Routing
  • |
  • Ticket Management
  • |
  • Workforce Management

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