Trello Customer Reviews 2023

What is Trello?

Trello lets you work more collaboratively and get more done. Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way.

Company Details

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Awards & Recognition

Trello won the following awards in the Project Management - Enterprise category

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Emotional Footprint Champion

Latest Award, 2023

Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Trello Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Trello.

88 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Up 1
Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Trello?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Respectful
Acts with Integrity
Transparent

Feature Ratings

Average 85

Collaboration

91

Workflow Management

88

Planning and Scheduling

87

Document Management

85

Resource Management

84

Dependency and Milestone Tracking

83

Time & Expense Tracking

83

Mobile Access

82

Hierarchical Task Management

82

Reporting

82

Budget Management

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Business Value Created

88

Usability and Intuitiveness

87

Ease of Data Integration

86

Quality of Features

86

Breadth of Features

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

82

Vendor Support

80

Also Featured in...

Task Management

Score 8.9

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Trello Reviews

Petr H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Nice lightweight collaboration tool for small team

Likeliness to Recommend

7 / 10

What differentiates Trello from other similar products?

simplicity and ease of use and easy implementation

What is your favorite aspect of this product?

Nice UI and fun to manage the board

What do you dislike most about this product?

Lack of custom fields

What recommendations would you give to someone considering this product?

Great for a small team, if the team is growing, perhaps other tools may be more suitable

Pros

Reliable
Enables Productivity
Caring
Helps Innovate

Cons

Commodity Features

Soraya E.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Extremely easy project management

Likeliness to Recommend

10 / 10

What differentiates Trello from other similar products?

I would say that this one is completely different as the design is comfortable and easy to use unlike other tools. In the era of teleworking, I think it is a very interesting tool for work teams above all else.

What is your favorite aspect of this product?

The most attractive thing about this device is how easy it is to create a plan, how the different tasks are sequenced according to your needs and the composition of the department, how all the accessories are integrated, labeled and can be created. Process participants in real time.

What do you dislike most about this product?

I have not found fault with this product since using this tool. Therefore, we can refer to ourselves as very good quality for the generation and monitoring of projects.

What recommendations would you give to someone considering this product?

One of the reasons we might recommend this tool is that it's a simple platform that allows you to sort specific tasks into a communications and marketing suite.

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

Mitchel C.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use, not as robust as other products.

Likeliness to Recommend

6 / 10

What differentiates Trello from other similar products?

Trello is one of the easiest products to use. Incredibly intuitive and doesn't require much customization out of the box.

What is your favorite aspect of this product?

Everything is quick to stand up nice without much implementation help.

What do you dislike most about this product?

There aren't as many features and capabilities as competitors.

What recommendations would you give to someone considering this product?

Cost-effective and easy to use. I appreciate this for basic task management but would appreciate something more robust for project management.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

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Trello

Trello

What is Trello?

Company Details

Need Assistance?

Awards & Recognition

Emotional Footprint Champion

Data Quadrant Gold Medalist

Trello Ratings

88 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Up 1Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Trello?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Trello Reviews

Petr H.

Nice lightweight collaboration tool for small team

Likeliness to Recommend

Pros

Cons

Soraya E.

Extremely easy project management

Likeliness to Recommend

Pros

Mitchel C.

Easy to use, not as robust as other products.

Likeliness to Recommend

Pros

Most Popular Trello Comparisons

Asana

Jira

Wrike

Microsoft Project

monday.com

Basecamp

Up 1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Mobile Access

Hierarchical Task Management

Reporting

Budget Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support