What is SOCI Social?
Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SOCI Social?
Pros
- Includes Product Enhancements
- Security Protects
- Friendly Negotiation
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Campaign Execution
Trend Analysis
Dashboards and Visualization
Social Response Management
Social Post Archival
Social Moderation and Workflow Management
Sentiment Analysis
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Vendor Support
Quality of Features
Breadth of Features
Business Value Created
SOCI Social Reviews
Lisbeth G.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Amazing time saver!
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
You can publish in social media from one platform and connect multi-locations. Reporting Suite is a bonus!
What is your favorite aspect of this product?
Easy to use and reply back to social media comments all in one spot
What do you dislike most about this product?
Nothing at the moment
What recommendations would you give to someone considering this product?
Amazing for multi-location clients and franchisees
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jon S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Quick integration of social media platforms
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
Quick integration and easy to edit the features of your social media post
What is your favorite aspect of this product?
The calendar feature, which lets me "skip/change" any upcoming posts
What do you dislike most about this product?
I do not dislike anything at this time.
What recommendations would you give to someone considering this product?
Definitely give it a shot and ask for a sales demo
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Respectful
Lindsey T.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Good tool easy to use and helpful."
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
This program stands out from the competition because it makes it simple to make posts on various social media platforms; additionally, it provides excellent customer service and is always available to assist users.
What is your favorite aspect of this product?
The user-friendliness. It's convenient to be able to see how we're rated across several platforms and in different ways all on one page. If we are unable to respond to a review personally, SOCi does a fantastic job of crafting a polished response on our behalf. In addition, I appreciate that they come up with original material for us to share on social media, which keeps our audience engaged.
What do you dislike most about this product?
I'd like it if photos uploaded to social media sites were automatically resized to the correct dimensions.
What recommendations would you give to someone considering this product?
This software comes highly recommended as it allows for the management of numerous social media marketing accounts with a single mouse click. The accompanying analysis was really helpful.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features