ServiceNow Cloud Accelerate Logo
ServiceNow Cloud Accelerate Logo
ServiceNow

ServiceNow Cloud Accelerate

8.3 /10
Category
ServiceNow Cloud Accelerate
8.3 /10

What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details


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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

89 Likeliness to Recommend

99 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

0% Negative
0% Neutral
100% Positive

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 87

Configuration Validation

91

Capacity Management

89

Automatic Resource Scaling Elasticity

89

Cloud Analytics and Reporting

88

Cloud Integration

87

Application Release Automation

86

Cloud SLA Management Governance

86

Self Service Cloud Services

85

Cloud Migration

85

Performance Monitoring Management

85

Orchestration and Workflow Management

84

Vendor Capability Ratings

Average 87

Quality of Features

92

Vendor Support

90

Ease of Customization

90

Breadth of Features

88

Ease of IT Administration

88

Ease of Implementation

87

Availability and Quality of Training

85

Ease of Data Integration

84

Business Value Created

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

ServiceNow Cloud Accelerate Reviews

Akshat A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Integration challenges are a constant concern for developers, but ServiceNow makes it a breeze. Seamlessly connecting with other tools and systems helps create a unified view of operations. This level of integration is essential for harnessing data effectively and facilitating informed decision-making. Scalability is another standout feature.

What is your favorite aspect of this product?

The platform is made with an automation focus and provides a lot of control on the entire process workflow. If you have many different business rules and processes, this is a good choice.

What do you dislike most about this product?

Sometimes Instances don't work correctly, shows null responses, and we can't even contact support from their website, but whenever it works, it works completely fine and meets my expectations.

What recommendations would you give to someone considering this product?

It helped us to improve our IT operations by streamlining the processes, automating tasks and providing visibility in IT services. Also it helped us to make better business decisions with the help of business intelligence tools.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Vendor's Interest First
  • Under Delivered
  • Less Friendly Negotiation

Gowtham B.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product to work with!

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Easy to use and so many options with customization.

What is your favorite aspect of this product?

The simplicity of the tool and the optins provided by the tool.

What do you dislike most about this product?

Nothing is there to dislike about this product.

What recommendations would you give to someone considering this product?

It will be a great experience to use this product.

Pros

  • Reliable
  • Performance Enhancing
  • Fair
  • Enables Productivity

Hemant G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

A perfect cloud tool to automate workflows.

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

It provides extensive capabilities and features to automate ongoing management workflows.

What is your favorite aspect of this product?

Its favourite feature is that it lets its users keep track of all the processes being automated here and provides better scope of service request and management.

What do you dislike most about this product?

As compared to other cloud service provider some of the features like pay as you go feature isn't that effectively available which makes it financially less feasible.

What recommendations would you give to someone considering this product?

As per my experience of using it regularly in cognizant, i would highly recommend it in terms of smoothness of it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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