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ServiceNow

ServiceNow APM

8.6 / 10
Category

What is ServiceNow APM?

APM uses CMDB, discovery process, software asset management, and cost modeling to deliver a complete picture of the application portfolio.

Company Details


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ServiceNow APM Ratings

Real user data aggregated to summarize the product performance and customer experience.

84 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow APM?

6% Negative
6% Neutral
88% Positive

Pros

  • Client's Interest First
  • Friendly Negotiation
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 91

Technical Health Assessment

96

Total Cost of Ownership Analysis

93

ALM Integration

93

Risk Analysis

91

Inventory Control

91

Analytics and Reporting

90

Automated Survey Distribution

90

Application Rationalization

88

Business Value Analysis

88

Planning and Scheduling

85

Functional Overlap Assessment

83

Vendor Capability Ratings

Average 85

Ease of IT Administration

93

Quality of Features

90

Ease of Implementation

90

Business Value Created

90

Availability and Quality of Training

89

Vendor Support

88

Ease of Customization

87

Ease of Data Integration

87

Breadth of Features

85

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

77

ServiceNow APM Reviews

Sarah W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easing IT Management with ServiceNow

Likeliness to Recommend

9 / 10

What differentiates ServiceNow APM from other similar products?

It has been crucial for us in Maintaining our apps and how they relate to our business. It helps us manage a centralized inventory making it simpler for us to manage and optimize their portfolio of IT applications. It also provides a comprehensive view of all relationships with other applications.

What is your favorite aspect of this product?

ServiceNow APM provides a single platform for managing all application-related activities, including upgrades, retiring, and retaining applications. This makes it easier for us to maintain our application portfolio, as all information is in one place and easily accessible.

What do you dislike most about this product?

The data attributes for form fields, such as creating an incident or release, may be overwhelming and not very intuitive.

What recommendations would you give to someone considering this product?

ServiceNow APM provides a 360-degree view of all aspects of our applications including their performance, usage, and impact on the business. Helping us make informed decisions about which applications to keep, retire, or replace, and how to optimize their application portfolio for the greatest value to the business.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Saves Time

Stinah V.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Accessible Solution for Portfolio Application Tool

Likeliness to Recommend

9 / 10

What differentiates ServiceNow APM from other similar products?

SerivceNow APM is a collective application for managing a a pool of software.

What is your favorite aspect of this product?

SerivceNow APM rectifies the security challenges in a company system.

What do you dislike most about this product?

SerivceNow APM requires accurate and timely results regarding the individual software performance.

What recommendations would you give to someone considering this product?

SerivceNow APM is confident in allowing business performance to remain steady and highly Competitive.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Pratyush R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Good product.Servicenow Apm is recommended.

Likeliness to Recommend

10 / 10

What differentiates ServiceNow APM from other similar products?

Application Portfolio Management uses data from across other IT workflow products like IT Service Management, IT Operations Management, IT Asset Management, and Security & Risk to extend the depth of information and provide a broader ecosystem to make technology decisions.

What is your favorite aspect of this product?

Application rationalization, IT costs reduction and IT agility. Technology risk reduction and standardization.

What do you dislike most about this product?

No Dislikes.

What recommendations would you give to someone considering this product?

Application performance management (APM) enables your organization to predict and prevent performance issues before they impact your users or your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features