Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

8.8 /10
Category
Salesforce Platform
8.8 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

2% Negative
1% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Application Security

88

Collaboration

86

Cloud Deployment

84

Cross-Platform Deployment

84

Role-Based Access Management

84

Audit Trail

84

End to End Lifecycle Management

83

Data and Entity Mapping

82

Import and Export Capabilities

82

Application Inventory and Dashboard

82

Vendor Community and Marketplace

81

Vendor Capability Ratings

Average 83

Ease of Customization

86

Business Value Created

86

Vendor Support

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

82

Quality of Features

82

Ease of Data Integration

81

Ease of Implementation

80

Salesforce Platform Reviews

Mauricio C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Innovation and great care for their customers

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce is a complete platform with good documentation and a career path to define roles for employees company

What is your favorite aspect of this product?

Its updates frequently 3 times at year

What do you dislike most about this product?

Salesforce use its own programming languagues

What recommendations would you give to someone considering this product?

Salesforce is not just a CRM, Salesforce is a great platform for different aspects for your business (marketing, sales, financial, etc)

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Cecilia S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic Product!

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

There is no other platform that does it all like salesforce

What is your favorite aspect of this product?

I like how customizable the platform is

What do you dislike most about this product?

some of the UI is outdated and old

What recommendations would you give to someone considering this product?

To complete salesforce training

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Shubham S.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Best and the Most Efficient CRM Platform!

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce is our organization's primary CRM, It is indeed and excellent and powerful platform helping efficiently manage the entire sales process from user acquisition to their entire lifetime value. Excellent analytical capabilities that helps generate impactful insights from customer data. Integration is super easy with other platforms. These are few of many great features which truly makes salesforce stand out as the best CRM tool in the market!

What is your favorite aspect of this product?

A versatile CRM tool capable of managing entire customer lifecycle and sales process effectively. I like how well it can be integrated with other platforms. Customer support is helpful and responsive.

What do you dislike most about this product?

Extracting reports can be difficult at times, Occasionally, Reports takes a long time to load which makes it a time consuming process. This needs improvement.

What recommendations would you give to someone considering this product?

Truly the best and the most powerful CRM tool, Must have for organizations looking for an effective solution to manage customer data, sales process and overall their entire customer lifecycle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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