Salesforce Nonprofit Cloud Logo Award Winner Product Badge
Salesforce Nonprofit Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Nonprofit Cloud

7.9 /10
Category
Salesforce Nonprofit Cloud
7.9 /10

What is Salesforce Nonprofit Cloud?

Enjoy a single, unified view of every interaction with clients, supporters, members, funders, volunteers, and affiliates. And through the “Power of Us” program, Salesforce.org is able to offer nonprofits a deep discount on all Salesforce products.

Company Details


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Awards & Recognition

Salesforce Nonprofit Cloud won the following awards in the Membership & Association Management category

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Salesforce Nonprofit Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Nonprofit Cloud.

81 Likeliness to Recommend

3
Since last award

86 Plan to Renew

10
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Nonprofit Cloud?

3% Negative
9% Neutral
88% Positive

Pros

  • Effective Service
  • Respectful
  • Fair
  • Efficient Service

Feature Ratings

Average 76

Membership Management

84

Account and Contact Management

78

Marketing Analytics

77

Program Management

77

Multi Channel Support

76

Fundraising Management

76

Volunteer or Member Portal

75

Registration Management

75

Customer Self Service Capabilities

74

Accounting and Financial Management

73

Analytics and Reporting

73

Vendor Capability Ratings

Average 77

Ease of Data Integration

82

Vendor Support

81

Business Value Created

79

Availability and Quality of Training

78

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

77

Quality of Features

77

Ease of IT Administration

77

Breadth of Features

77

Ease of Implementation

75

Ease of Customization

71

Salesforce Nonprofit Cloud Reviews

Marwa A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2024

A Powerful CRM for Streamlining Business

Likeliness to Recommend

6 /10

What differentiates Salesforce Nonprofit Cloud from other similar products?

Salesforce Nonprofit Cloud comes pre-configured with features specifically designed for the needs of non-profit organizations, such as donation management, grant tracking, and program management. A data model that allows for more efficient data management and reporting. While other CRM platforms offer features for nonprofits, Salesforce Nonprofit Cloud stands out due to its deep focus on the nonprofit sector, pre-built functionality, tight integration with other Salesforce products, scalability, and robust security.

What is your favorite aspect of this product?

The platform empowers you to make confident data-driven decisions that significantly improve your organization’s overall effectiveness. Its valuable insights on fundraising, programs, and donor engagement give you the tools to make the best decisions that drive success.

What do you dislike most about this product?

Limited Offline Functionality and Integration Challenges

What recommendations would you give to someone considering this product?

Take the time and training needed to use the tool before judging and moving with another. consider how Salesforce Nonprofit Cloud will integrate with your existing workflows and processes.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Michele A.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Product is truly fantastic & exceeds expectations!

Likeliness to Recommend

10 /10

What differentiates Salesforce Nonprofit Cloud from other similar products?

I can say with confidence that what sets it apart from other similar products is its robust and comprehensive feature set. Unlike other products that only offer basic functionality, Salesforce Nonprofit Cloud provides a wealth of tools and resources specifically tailored to the needs of nonprofit organizations.

What is your favorite aspect of this product?

One of the key differentiators for Salesforce Nonprofit Cloud is its ability to manage all aspects of a nonprofit's operations in one centralized platform. From donor management to volunteer coordination to fundraising campaigns, Salesforce Nonprofit Cloud has it all. Additionally, the platform is highly customizable, allowing organizations to tailor the solution to their unique needs.

What do you dislike most about this product?

None! I would highly recommend it to anyone in the market as a top-notch product.

What recommendations would you give to someone considering this product?

Overall, I would highly recommend Salesforce Nonprofit Cloud to any nonprofit looking for a powerful, comprehensive solution to manage their operations and drive impact. Whether you're just starting out or are looking to upgrade your current system, Salesforce Nonprofit Cloud is the right choice for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shiro D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Salesforce Nonprofit Cloud from other similar products?

Customer Self Service Capabilities Are Available

What is your favorite aspect of this product?

Its Usability is great Integrates well with some social platforms

What do you dislike most about this product?

The UI is complicated

What recommendations would you give to someone considering this product?

Best platform for specialized interactions with clients.

Pros

  • Reliable
  • Respectful
  • Generous Negotitation
  • Helps Innovate