Retail Pro Customer Reviews 2023

What is Retail Pro?

Retail Pro's suite of retail software products is ideally suited for specialty retailers. Apparel, footwear, gifts & toys, hardgoods, home furnishings, jewelry, and sporting goods as well as many other markets utilize Retail Pro in their operations in every corner of the globe. Discover what capabilities make us a great fit for the many vertical markets we serve

Company Details

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Retail Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Retail Pro.

82 Likeliness to Recommend

Down 1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retail Pro?

6% Negative

23% Neutral

71% Positive

Pros

Saves Time
Acts with Integrity
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Less Inspiring
Leverages Incumbent Status

Feature Ratings

Average 75

Cash Register Point of Purchase Devices

87

Analytics and Reporting

83

Employee Management

83

Online Integrations Web Store

77

Sales Transactions

77

Customer Account Management

76

Loyalty Program

68

PCI and EMV Compatible

62

Inventory Control

60

Employee Mobile

59

Pricing Promotions

55

Vendor Capability Ratings

Average 71

Business Value Created

87

Ease of IT Administration

76

Availability and Quality of Training

74

Usability and Intuitiveness

74

Ease of Implementation

71

Quality of Features

70

Ease of Customization

66

Breadth of Features

65

Product Strategy and Rate of Improvement

58

Vendor Support

47

Ease of Data Integration

45

Retail Pro Reviews

Mohammad Ismail H.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic product & Good Features

Likeliness to Recommend

9 / 10

What differentiates Retail Pro from other similar products?

Inventory Management and E-Commerce Integration

What is your favorite aspect of this product?

E-commerce Integration

What do you dislike most about this product?

The financial report could have been better.

What recommendations would you give to someone considering this product?

If you want to scale your e-commerce business can try it.

Pros

Performance Enhancing
Enables Productivity
Saves Time
Reliable

Lamec g.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Retail Pro Review.

Likeliness to Recommend

10 / 10

What differentiates Retail Pro from other similar products?

Good customer service. Saves on time. User friendly. Enhances productivity.

What is your favorite aspect of this product?

Save time. Cost effective. User friendly.

What do you dislike most about this product?

No dislike at the moment.

What recommendations would you give to someone considering this product?

I would recommend others to use this product.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Inspires Innovation

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Not a bad solution

Likeliness to Recommend

6 / 10

Pros

Performance Enhancing
Unique Features
Generous Negotitation
Enables Productivity

Cons

Less Effective Service
Vendor's Interest First
Under Delivered

Retail Pro

Retail Pro

What is Retail Pro?

Company Details

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Awards & Recognition

Retail Pro Ratings

82 Likeliness to Recommend

Down 1Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Retail Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Retail Pro Reviews

Mohammad Ismail H.

Fantastic product & Good Features

Likeliness to Recommend

Pros

Lamec g.

Retail Pro Review.

Likeliness to Recommend

Pros

Not a bad solution

Likeliness to Recommend

Pros

Cons

Down 1
Since last award

Feature Ratings

Cash Register Point of Purchase Devices

Analytics and Reporting

Employee Management

Online Integrations Web Store

Sales Transactions

Customer Account Management

Loyalty Program

PCI and EMV Compatible

Inventory Control

Employee Mobile

Pricing Promotions

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration