ProProfs Inc

ProProfs Help Desk

Help desk support software acts as a one-stop point of contact that provides centralized information and support management service to handle a company’s internal as well as external support requests. It helps you automate repetitive tasks, collaborate better, and make data-driven strategic decisions. With all your customer conversations well-organized, your agents can respond to customer requests quickly and effectively.


Composite Score


CX Score


Emotional Footprint


Likeliness to Recommend



Claim Software
Reports on iPad

ProProfs Help Desk Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

ProProfs Help Desk has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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