Customer Service Management

Response
Distribution
0Reviews

PhaseWare

PhaseWare Tracker

Issue tracking, complaint management, CRM, time tracking,SLA compliance, process management, KM, and more—Tracker is a complete customer support solution that can be tailored to your specifications.

--

Composite Score

Composite
Score

--

CX Score

CX
Score

--

Emotional Footprint

Emotional
Footprint

--

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
0Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
Request Download

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

Request Download