Customer Service Management

Response
Distribution
0Reviews

Pegasystems

Pega Customer Service

New channels, devices, and products. Customers expect more – and they expect it now. With Pega, you deliver a satisfying, efficient, and accurate experience.

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Composite Score

Composite
Score

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CX Score

CX
Score

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Emotional Footprint

Emotional
Footprint

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Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
0Reviews
Category Features
  • Agent Collaboration
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  • Agent Scripting
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  • Analytics and Reporting
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  • Contact Center Integration
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  • Customer Community Management
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  • Customer Self Service Capabilities
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  • Customer Service Knowledge Management
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  • Customer Service Workflow Management
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  • Intelligent Search
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  • Mobile Customer Care
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  • Multi Channel Support

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