Paychex, Inc.

Paychex HR Services

7.5 /10

What is Paychex HR Services?

Develop effective strategies and more confidently tackle your current and future HR challenges with the help of our comprehensive human resource solutions

Company Details

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Paychex HR Services Ratings

Real user data aggregated to summarize the product performance and customer experience.

82 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex HR Services?

0% Negative

19% Neutral

81% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Feature Ratings

Average 89

Benefits Administration

100

Employee Record

Talent Acquisition

Talent Management

Workforce Planning

Performance Management

Compensation Management

Position Management

Time and Attendance

Learning and Development

Payroll Administration

Vendor Capability Ratings

Average 84

Availability and Quality of Training

100

Ease of IT Administration

100

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support

Paychex HR Services Reviews

Akash G.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

User-friendly product at a reasonable price

Likeliness to Recommend

10 /10

What differentiates Paychex HR Services from other similar products?

Paychex HR Services offers tailored solutions, compliance expertise, and personalized support for businesses' HR needs.

What is your favorite aspect of this product?

Payroll management

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

It's a fantastic product for anyone who wants faster business growth. It helps in improving efficiency and over-all productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wendy T.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Not bad for what it does.

Likeliness to Recommend

6 /10

What differentiates Paychex HR Services from other similar products?

User interface; reporting; configuration

What is your favorite aspect of this product?

Being able to input information quickly and easily

What do you dislike most about this product?

The reporting is not as robust

What recommendations would you give to someone considering this product?

Very good for hourly jobs

Pros

Client's Interest First
Friendly Negotiation
Reliable
Performance Enhancing

Cons

Commodity Features
Less Generous
Under Delivered

Andrew B.

Role: Sales Marketing
Industry: Insurance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product for all your HR needs

Likeliness to Recommend

8 /10

What differentiates Paychex HR Services from other similar products?

Once everything is all onboarded, it is very easy to use and a great resource for all employees

What is your favorite aspect of this product?

Everything is easy to use, compact, and simple to maintain.

What do you dislike most about this product?

Onboarding took a few weeks and had a few snags.

What recommendations would you give to someone considering this product?

I would highly consider it against any competitor on the market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Paychex HR Services

What is Paychex HR Services?

Company Details

Need Assistance?

Paychex HR Services Ratings

82 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Paychex HR Services?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Paychex HR Services Reviews

Akash G.

User-friendly product at a reasonable price

Likeliness to Recommend

Pros

Wendy T.

Not bad for what it does.

Likeliness to Recommend

Pros

Cons

Andrew B.

Great product for all your HR needs

Likeliness to Recommend

Pros

Feature Ratings

Benefits Administration

Employee Record

Talent Acquisition

Talent Management

Workforce Planning

Performance Management

Compensation Management

Position Management

Time and Attendance

Learning and Development

Payroll Administration

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support