OpenText Corporation

OpenText APM

Composite Score

7.7 /10

CX Score

8.0 /10

53 Reviews Write a Review

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What is OpenText APM?

OpenText™ (formerly Micro Focus APM) Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. OpenText APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid to suit your existing platform and business model.

Company Details

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Awards & Recognition

OpenText APM won the following awards in the Application Performance Management - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Product Impact
Contract Negotiation

2022

OpenText APM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText APM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText APM?

1% Negative

7% Neutral

92% Positive

Pros

Enables Productivity
Efficient Service
Respectful
Reliable

Feature Ratings

Average 82

Enterprise Cloud Platform Support

Non-Commodity Operating Systems

Application Discovery

Domain-Centric AI/ML

Domain-Agnostic AI/ML

Scalability

Synthetic Monitoring (RUM)

Transaction Request Performance

Automated Diagnostics

Server Monitoring

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

OpenText APM Reviews

Shubham K.

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great features , realistic product

Likeliness to Recommend

8 /10

What differentiates OpenText APM from other similar products?

It's range of features and realistic UI design

What is your favorite aspect of this product?

I like how it tackles complex digital transformation programs with ease and confidence

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Should definitely consider to enhance productivity and minimize time

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Atharva K.

Role: Information Technology
Industry: Chemicals
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

One of the best!!!

Likeliness to Recommend

8 /10

What differentiates OpenText APM from other similar products?

It has capabilities such as it can run on prem as well as on cloud

What is your favorite aspect of this product?

The capability to run on cloud The automated reporting for performance and tool's which automatically finds out if there is any issue in the system

What do you dislike most about this product?

The leaning curve is steep and the cost is on the higher side

What recommendations would you give to someone considering this product?

The overall product is good and it will definitely help you to improve the system performance. But since the learning curve is steep training the people might be an issue.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Megan S.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Unveiling the Performance Puzzle

Likeliness to Recommend

9 /10

What differentiates OpenText APM from other similar products?

Many APM tools offer basic monitoring, but OpenText APM goes a step further with its built-in AIOps (Artificial Intelligence for IT Operations) capabilities. This allows for proactive problem identification and even automated remediation in some cases

What is your favorite aspect of this product?

OpenText APM's AI is like a Sherlock Holmes for application performance issues. It doesn't just tell you there's a problem; it helps you pinpoint the root cause. This saves our IT team a ton of time troubleshooting and allows us to resolve performance issues quickly

What do you dislike most about this product?

While OpenText APM excels at monitoring our internal systems, visibility into third-party applications integrated with our platform can be a bit limited.

What recommendations would you give to someone considering this product?

If you're a CIO or IT director in retail, and application performance is a top priority, then OpenText APM is definitely worth considering.

Pros

Trustworthy
Efficient Service
Inspires Innovation
Security Protects

OpenText APM

What is OpenText APM?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

OpenText APM Ratings

82 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love OpenText APM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Domain-Centric AI/ML Intelligent algorithms, based on machine learning (ML), analyze different data sets to find connections and relationships between services and infrastructure.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Automated Diagnostics Automated diagnostics providing prebuilt workflows for problem detection, correlation of application behavior and performance, and determination of cause.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

OpenText APM Reviews

Shubham K.

Great features , realistic product

Likeliness to Recommend

Pros

Atharva K.

One of the best!!!

Likeliness to Recommend

Pros

Megan S.

Unveiling the Performance Puzzle

Likeliness to Recommend

Pros

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Feature Ratings

Enterprise Cloud Platform Support

Non-Commodity Operating Systems

Application Discovery

Domain-Centric AI/ML

Domain-Agnostic AI/ML

Scalability

Synthetic Monitoring (RUM)

Transaction Request Performance

Automated Diagnostics

Server Monitoring

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training