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NICE Systems

NICE Workforce Management

NICE WFM 7.0 adds new capabilities to the existing capabilities to make the most used WFM solution on the market even more powerful. From single sites to global omni-channel enterprises, call centers of all sizes are leveraging NICE WFM to gain visibility across the front and back offices, optimize scheduling and automate time-consuming process tasks. More versatile, accurate and reliable than any workforce solution to date, it engages employees and empowers your teams like never before.

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Reviews

NICE Workforce Management Product Scorecard

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

NICE Workforce Management has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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