NICE CXone Logo Award Winner Product Badge
NICE CXone Logo Award Winner Product Badge
NICE Ltd

NICE CXone

8.1 /10
Category
NICE CXone
8.1 /10

What is NICE CXone?

NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.

Company Details


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Awards & Recognition

NICE CXone won the following awards in the Contact Center as a Service - Enterprise category

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NICE CXone Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NICE CXone.

88 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NICE CXone?

9% Negative
6% Neutral
85% Positive

Pros

  • Respectful
  • Security Protects
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 86

Call Recording

90

Call Scripting and Call Flow Management

88

Contact Center Analytics

87

Multi Channel Queue Management

86

Skills Based Routing

86

Screen Prompts

86

Multi Channel Intake Integration

85

Contact Center Compliance Management

85

Knowledge Management

83

Workforce Management

83

Ticket Management

80

Vendor Capability Ratings

Average 82

Ease of IT Administration

85

Business Value Created

85

Breadth of Features

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Implementation

83

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

78

Vendor Support

76

NICE CXone Reviews

Kunal M.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Comprehensive and holistic features built-in

Likeliness to Recommend

6 /10

What differentiates NICE CXone from other similar products?

Integrations with sum all manufacturers, UI/UX design, product capabilities

What is your favorite aspect of this product?

Data analytics and dashboard

What do you dislike most about this product?

Product enhancement features are slow to build

What recommendations would you give to someone considering this product?

Enact and run POC with several different and unique functionality aspects. Explore the various features of this software and understand the limits

Pros

  • Trustworthy
  • Client Friendly Policies
  • Effective Service
  • Caring

๐’ฎ๐’ถ๐“ƒ๐’น๐“ฎ๐“ฎ๐“… ๐’ฎ.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

it is an average product.

Likeliness to Recommend

8 /10

What differentiates NICE CXone from other similar products?

Nothing much

What is your favorite aspect of this product?

it is an avg product.

What do you dislike most about this product?

features and customization.

What recommendations would you give to someone considering this product?

it is ok to use for small organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Yousef S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Excellent tool for calling and agent monitoring

Likeliness to Recommend

10 /10

What differentiates NICE CXone from other similar products?

The software has a very user-friendly interface and the pre-built reports make reporting easy. Overall, the softwareโ€™s performance is amazing.

What is your favorite aspect of this product?

The best part is itโ€™s speedy with whatever I type reflecting in the tool immediately. The supervising portion in particular has been extremely useful for helping our support agents with calls.

What do you dislike most about this product?

While the documentation seems adequate, it could be improved for less savvy persons.

What recommendations would you give to someone considering this product?

The lay out is very easy on the eyes and organized allowing for versatile live call monitoring as well as archive monitoring and scoring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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