NetSupport Inc

NetSupport DNA

7.8 / 10
Category

What is NetSupport DNA?

NetSupport DNA is an award-winning IT Management software solution with education and corporate editions that doesn’t break the budget. Built on impact, evidence, and co-production, NetSupport DNA helps organizations across all sectors, and of any size, to maximise their technology to increase their ROI, identify cost savings and increase productivity. Organizations can track, monitor, manage and maximize their IT assets and endpoints from one central point, while meeting data protection requirements, supporting staff and more. Armed with a complete overview of IT activity, organizations can work smarter, whilst maintaining a secure and reliable network.

Company Details


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Awards & Recognition

NetSupport DNA won the following awards in the IT Asset Management - Midmarket category

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NetSupport DNA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSupport DNA.

90 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSupport DNA?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 74

Integrated Discovery

77

Data Import Export and Aggregation

75

Cloud License Management

75

Decentralized Management

75

Software Usage Metering

73

End to End Lifecycle Management

73

Advanced License Management

73

Financial Analysis

73

Analytics and Reporting

71

Software Recognition Library

69

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

100

Quality of Features

100

Vendor Support

100

Availability and Quality of Training

94

Breadth of Features

94

Business Value Created

94

Ease of Customization

94

Ease of Implementation

94

Ease of IT Administration

94

Ease of Data Integration

93

Usability and Intuitiveness

93

NetSupport DNA Reviews

Ricky B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to implement and had no issues since install.

Likeliness to Recommend

10 / 10

What differentiates NetSupport DNA from other similar products?

Easy of use, support team.

What is your favorite aspect of this product?

Not had any issues since install, and the support team were excellent during install.

What do you dislike most about this product?

Install guide could be clearer.

What recommendations would you give to someone considering this product?

They offer a trial which I'd definitely recommend.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Easy to Use. Many features for the price.

Likeliness to Recommend

9 / 10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Easy to use

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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