Moveworks Logo
Moveworks Logo
Moveworks

Moveworks

7.0 / 10
Category
Moveworks
7.0 / 10

What is Moveworks?

Deliver instant help to your employees with Moveworks, the AI platform that automates support at work. Learn how Moveworks lets you focus on what matters.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Moveworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moveworks.

81 Likeliness to Recommend

90 Plan to Renew

75 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moveworks?

9% Negative
27% Neutral
64% Positive

Pros

  • Caring
  • Trustworthy
  • Altruistic
  • Acts with Integrity

Cons

  • Vendor's Interest First
  • Under Delivered
  • Leverages Incumbent Status

Feature Ratings

Average 77

Scheduled Availability

84

Multi-channel

80

Learning and Adaptability

80

Leads Generation

78

Workflow Processing

77

Voice or Text Input

77

Translation

75

Knowledgebase

75

Personalized Service

73

Natural Language Processing

73

Integration With CRM

72

Vendor Capability Ratings

Average 75

Availability and Quality of Training

100

Ease of IT Administration

82

Ease of Implementation

80

Ease of Data Integration

70

Product Strategy and Rate of Improvement

70

Quality of Features

70

Usability and Intuitiveness

70

Ease of Customization

64

Breadth of Features

55

Vendor Support

50

Business Value Created

46

Moveworks Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Good Product in a very competitive market

Likeliness to Recommend

8 / 10

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Effective Service

ANUROOP N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Very Good product and easy to use

Likeliness to Recommend

9 / 10

What differentiates Moveworks from other similar products?

This helps us adopt to AI. Also accelerated the process.

What is your favorite aspect of this product?

The plug and play type and ease of use is something I liked the most.

What do you dislike most about this product?

Support follow was a little delayed. Even though there was delay on support for the queries that we have raised, the team helped us by addressing our concerns. So I'm happy with the over experience.

What recommendations would you give to someone considering this product?

This is a great tool. Please try it and evaluate if it suits your business needs.

Pros

  • Inspires Innovation
  • Caring
  • Respectful
  • Fair

YuvaTheja E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Market leader in AI support & chatbot integration.

Likeliness to Recommend

10 / 10

What differentiates Moveworks from other similar products?

It is easy to integrate with any other service tools like Service Now, CRM etc. It works fantastic right from the launch. Our Dev teams have integrated it with Microsoft Teams as well so that it's much easier now to interact with the chat bot assistant even on the go. Even though takes some time to implement with some minor complexities in parsing the data and API calls, it is well worth the time invested because it is super-fast and 100% efficient, I have seen/used multiple other such tools earlier but none of them had these many features and easy integration with multiple platforms.

What is your favorite aspect of this product?

Currently we have move works integrated with service now in our organization and it saves us a lot of time by creating automated conversations using Natural language processing and predefined intents. It handles the complete flow from the moment user creates a request in service now till it is resolved. providing updates, intimating on SLAs and giving access to shortcuts wherever applicable with a chatbot interface. Totally it is a fantastic tool with ease of use and snappy performance.

What do you dislike most about this product?

I don't have anything that I dislike about this product, However, needs some improvement on the community so that learning and using the tool can be much sophisticated and has far reach with audience across markets.

What recommendations would you give to someone considering this product?

It is one of the best AI tools in the market with so much customizability, I can definitely say with confidence that it is very much worth considering compared to other tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Moveworks Comparisons