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Microsoft Corporation

Microsoft Dynamics 365

Composite Score

7.7 /10

CX Score

8.1 /10

46 Reviews Write a Review

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What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Supply Chain Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

2 Top Rated Features

2025

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

7 Top Rated Features

2024

Strategy and Innovation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

4% Negative

1% Neutral

95% Positive

Pros

Respectful
Security Protects
Reliable
Fair

Feature Ratings

Average 80

Inventory Management

Supplier Management

Customer Service

Demand Planning

Shipping Management

Order Management

Returns Management

Transportation Management

Forecasting and Planning

Procurement Management

Warehouse Management

Vendor Capability Ratings

Average 78

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Also Featured in...

Core Financial Management

Score 8.0

View Microsoft Dynamics 365 in this category (opens in a new tab)

Enterprise Resource Planning - Enterprise

Score 7.7

View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

Tracianne P.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2020

It is a great product easy to use.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

The functionality and ease of intergration.

What is your favorite aspect of this product?

No favorite

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Ease of use

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2020

dyn365 FO is rich with integration calabilities

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

dalhatu m.

Role: Finance
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

fantastic move

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 from other similar products?

office365 features and excel features

What is your favorite aspect of this product?

excel features and outlook

What do you dislike most about this product?

nothing ye

What recommendations would you give to someone considering this product?

try and get 365 office

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Microsoft Dynamics 365 Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Customer Service Support for deliver, returns, schedule changes, and any other product challenges

Demand Planning Demand forecasting, capacity planning, product flow planning, scheduling, and "what-if" analysis.

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Order Management Includes order entry, order processing, order tracking, and parts management.

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Transportation Management Includes carrier and fleet management, as well as routing and scheduling.

Forecasting and Planning Includes historical "what-if" analysis, data separation, and demand shaping capacity.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Warehouse Management Includes 3PL management, inventory tracking, and demand planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Core Financial Management

Enterprise Resource Planning - Enterprise

Microsoft Dynamics 365 Reviews

Tracianne P.

It is a great product easy to use.

Likeliness to Recommend

Pros

dyn365 FO is rich with integration calabilities

Likeliness to Recommend

Pros

dalhatu m.

fantastic move

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Comparisons

Oracle Supply Chain Management

SAP Supply Chain Management

Sterling B2B Integration SaaS

Coupa Supply Chain Design & Planning

DELMIA Quintiq

SAS Supply Chain Intelligence

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Inventory Management

Supplier Management

Customer Service

Demand Planning

Shipping Management

Order Management

Returns Management

Transportation Management

Forecasting and Planning

Procurement Management

Warehouse Management

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration